Head Of Sea Freight Germany

JBAndrews are partnered with a fast-growing global logistics provider specialising in government, defence, and humanitarian supply chains. For over 40 years, this organisation has connected people who make an impact through agile, international logistics solutions. Role Objective:Overall responsibility for the Sea Freight division (Germany) with accountability for results (EBT), operational excellence, team structure, customer development, as well as an active interface to the Government & Defence division.In addition to full profit responsibility at the EBT level for the product area, the following responsibilities apply:Main Responsibilities (Core Areas):Operational Excellence & Daily ManagementEfficient order processing according to the “manufacturing principle”Ensuring service quality, adherence to deadlines, customer communicationDaily management including KPIs: P/L, sales, complaintsTeam Leadership & DevelopmentLeading and developing the Sea Freight team (including training, onboarding, knowledge transfer)Development plan to ensure requirements of the manufacturing principleIntroduction of clear roles, substitution rules & feedback processesKey Account Management & Agent RelationsPersonal support of strategic sea freight customersOffer preparation & calculation together with Sales / G&DIdentification of potential in existing business and agent partnershipsInterface Management & CooperationClose coordination with Director G&D (operational implementation of sensitive projects)Close coordination with the Sales Director, ensuring correct use of defined sales toolsSupport of strategic initiatives & digitalisation (e.g. quotation tool, CRM)Participation in internal process developments (QM ISO)Main responsibility for CAPA leadership according to ISO within the area of responsibilitySuccess Criteria (KPIs):Operational stability & performance (lead times, complaints, DB1)Customer retention: cross-selling, repeat orders, satisfactionTeam stability: staff turnover, knowledge retention, accountabilityProject capability G&D: reliable execution of security-critical transportsAgent management: reactivation & targeted communication, partner care and business development