Head of Service Delivery

Job DescriptionWelcome to SSC – Swedish Space Corporation, the perfect workplace for those passionate about technology in general and space in particular.Our services enable successful space projects in telecommunications, security, meteorology, positioning, research, earth observation, and other applications. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, ground station services, space consulting services, rocket and balloon systems, flight test services and much more. Are you fueled by a passion for people and the ambition to create an awesome workplace? Are you ready to embark on an exciting journey with us to help Earth benefit from space?  If you answer yes to these questions, we invite you to seize the opportunity to make a significant impact as Head of Service Delivery in our Service Delivery team. We are looking for a dedicated manager who shares our core values of Customer passion, Care, Collaboration, Curiosity, and Courage.  SSC’s Connect division provides Ground Station as a Service (GSaaS) solutions to the global space industry. We support our customers in monitoring and controlling their spacecraft and downloading satellite data. We are looking for a manager to run our global Service Delivery department and ensure that we deliver our services according to budget and customer requirements. You will have the opportunity to be involved in all aspects of our GSaaS business and will play an important part in interacting with our customers and supporting the company to grow on the global market. Our international teams work across different geographical locations and time zones.This Is Service DeliveryService Commissioning: This involves the initial setup and configuration of services to ensure they meet customer specifications. The team works closely with customers during the commissioning of new services and provide technical support for on-orbit services Service Assurance: The department is responsible for maintaining the quality and reliability of services. This includes ongoing monitoring and support to ensure that services are delivered as promised and any issues are promptly addressed LEOP (Launch and Early Orbit Phase): The Service Delivery department handles critical operations e.g. Launch and Early Orbit Phase, which includes setup, testing, execution, and training for non-critical phases. They ensure that all operations are conducted smoothly and efficiently Project Management: The department manages various projects, from complex missions requiring extensive project management to standard services with minimal oversight. They focus on risk management, milestone adherence, and keeping stakeholders updated on project status Customer Engagement: The team engages with customers throughout the service delivery process, from sales to ongoing support. They maintain and develop technical knowledge and skills to provide high-quality service and address any operational inquiries or issues Technical Expertise: The department provides technical and project management expertise to customer projects, including configuring systems for new missions, performing pre-launch testing, and supporting critical operations.Job RequirementsYOUR ROLE The Main Tasks Of The Role AreManage the teams and ensure adherence to applicable processes and routines. Foster a motivating environment that encourages team engagement and alignment towards achieving shared goals. Support the organization in managing assignments and projects and applying best practices. Support organization in identifying risks, and implementing strategies and actions to mitigate them, safeguarding project success. Support the organization in developing training documentation and ensure efficient on-boarding of new employees. Promptly inform Connect’s Executive team of project delivery issues and customer escalations. Engage with customers to manage expectations and ensure customer satisfaction. Manage cross-functional collaboration by coordinating tasks and projects with other teams, including software development and IT teams. Being an active member of the Connect Executive Team, contributing to the divisions Business strategy, prioritizations, and developing and maintaining a shared organizational culture. Job ResponsibilitiesWHO YOU ARE You have a bachelor’s or master’s degree in science or engineering. You have proven experience in managing customers and service contracts for technology-focused services and have extensive project management experience. Additionally, you have a strong commercial understanding including experience in budget management. People management comes naturally to you, and you are experienced in managing engineering teams.Your Expertise IncludesDemonstrates a strong sense of responsibility by overseeing the entire lifecycle of team deliverables, ensuring reliability and fostering cooperation to achieve project goals. Demonstrates a strong commitment to understanding and meeting customer needs, building long-term, trust-based relationships. Good ability to grasp complex technical systems and good analytical skills to find solutions to complex problems. Well-structured, ambitious and driven, with a proactive approach to project management. Self-driven and capable of working autonomously. Good cultural understanding and a strong track record of managing distributed teams across time zones. Willing to travel frequently. Valuable additionsExperience in the space business, for example spacecraft and/or ground segment operations. Job BenefitsWE OFFER YOU A unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry.An excellent opportunity for personal and career development.An exciting, international workplace characterized by an open atmosphere and proud employees all over the world. Additional Benefits (applies In Sweden)In addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar. Wellness allowance of SEK 5,000 per year.Health benefits such as voluntary health insurance and regular health checks for eligeble employees. Access to a benefit bike through a tax-efficient leasing program.Support for employee-driven activities that promote connection, health, and culture across teams.Collective Agreement, including good pensions plans, parental pay and insurance.LOCATION This is a permanent position with 40 hours/week, located at any of our SSC offices, with a preference for the Solna location.  NEXT STEP If this opportunity sparks your interest, don’t wait—apply today! We will review applications on an ongoing basis, and interviews will be conducted continuously.We kindly ask that you only submit your CV when applying. By focusing solely on CVs, we can ensure a fair and efficient recruitment process that allows us to evaluate your skills and qualifications directly. Please note that the job advertisement may close earlier than the stated deadline if we receive a high volume of applications. This allows us to ensure a fair and efficient recruitment process and give each application the attention it deserves.This is a security-classified position and will require a background check prior to employment. We welcome your application no later than 2025-09-30.WE HELP EARTH BENEFIT FROM SPACESwedish Space Corporation (SSC) is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space.With local presence on all continents and about 700 committed employees, we offer specialist expertise in ground station services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions.  We help Earth benefit from Space.