Job Summary: - Leading the design, management, and impact measurement of the Bank’s non-financial service offerings to SMEs, in alignment with national initiatives and Banque du Caire’s strategic direction. The role includes overseeing partnerships, internal team performance, and delivery of non-financial services to enhance the competitiveness and sustainability of SME clients. Job Responsibilities: - Define and drive the NFS strategy to support financial inclusion and drive SME growth. Operationalize national SME initiatives into scalable bank-led programs. Coordinate strategy alignment across other departments and functions lending, risk, digital, and sustainability functions.
Develop and oversee delivery of advisory services including diagnostics, business planning, mentoring, and market access support. Standardize tools and models for client assessment and rollout of capacity-building initiatives Lead segmentation and customization of services according to client profiles. Oversee integration of financial and non-financial advice via multiple delivery channels. Support retention and referral generation through sustained client relationships. Establish and manage partnerships with BDS providers, incubators, government bodies, training institutions, and PFIs. Maintain an updated database of ecosystem service providers. Represent the bank in relevant SME development forums and partnerships.
Define and monitor KPIs, manage dashboards, and report on NFS results and client outcomes. Use data for continuous improvement and strategic decision support. Measure and report NFS contributions to broader SME banking performance. Ensure compliance with internal guidelines, regulatory frameworks, and operational manuals. Lead capability-building through coaching and structured training of the NFS delivery team. Provide operational leadership and execute tasks assigned by senior management. Job Requirements: -Bachelor’s degree in business administration, Economics, Finance, Development Studies or related field. Minimum 10 years of progressive experience in SME banking, advisory services, or development programs.
Master’s degree or equivalent professional certification (e. g. , SME advisory, project management) is preferred. Strong stakeholder management, analytical, and client-centered advisory skills. Excellent communication, leadership, and cross-cultural collaboration competencies. Strategic planning and ecosystem buildingProgram design, advisory delivery, and diagnostic skills
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