Head of Stakeholder Relations

The Queensland Building and Construction Commission (QBCC) is unapologetic about their position as a regulator. Our mandate is to instill confidence, raise standards and strengthen one of Queensland’s most vital industries. We exist to protect the community, support licensees and ensure the building and construction sector thrives. You will lead stakeholder engagement, build trust, strengthen partnerships and shape Queensland’s building and construction industry. Drive end-to-end stakeholder and engagement strategies, position the QBCC as a trusted partner and unapologetic regulator and champion transparency, relationships and customer focus. Establish and lead a high-performing division that is the Commission’s central interface with industry, consumers, government and media. This critical role will shape engagement strategy, drive proactive partnerships and rebuild reputation.The QBCC is not standing still, we are modernising how we engage, listen and respond to stakeholders, creating the systems, culture and capabilities needed for the future. With ambitious housing targets and the Olympic and Paralympic legacy ahead, this decade presents a once-in-a-generation opportunity to shape Queensland as the building capital of the nation.For the QBCC, stakeholder relations go beyond communications. It is about strengthening trust, aligning customer insights with service design and ensuring the regulator is responsive, transparent and easier to do business with. This is the context in which the Head of Stakeholder Relations will make a defining impact.About The RoleThis role reports directly to the CEO and Commissioner, the Head of Stakeholder Relations leads a new division responsible for communications, engagement and executive services. This role is central to supporting the broader business and will be vital inThe Role WillShape and deliver the QBCC's stakeholder engagement and communications strategyBuild proactive, transparent relationships with industry, government, consumers and mediaOversee the voice-of-customer, ensuring insights drive service and policy improvementLead transparent, timely management of feedback, complaints and media responsesStrenthen the QBCC's reputation through innovative education, events and engagement programsChampiona customer-centric culture, aligning engagement channels and driving consistency across the organisationThis is not just about managing communication. Importantly, it is about creating influence, strengthening reputation and embedding stakeholder perspectives at the heart of regulation.About YouThis role will allow you to bring your customer-centric mindset and exceptional stakeholder relationships skills to lead the charge in rebuilding the QBCC and help advance its transformation agenda.As a senior leader with deep experience in stakeholder relations, communications or customer engagement in complex environments, you bring:Political and commercial acumen with the ability to influence at executive and Board levelA track record of navigating sensitive, high-profile issues with integrity and impactExpertise in stakeholder engagement, customer insight and strategic communicationsStrong leadership with the ability to establish and inspire a high-performing teamA collaborative and hands-on approach that builds confidence and uplifts othersMore importantly you are motivated by the opportunity to strengthen trust, shape reputation and help position Queensland's building and construction industry for the future.At the QBCC, leaders are more than decision makers. They are role models for values and champions of culture. While experts in their fields, they are also doers. They are hands on, accountable and committed to lifting others as they go.The Commission is proud to foster inclusion, equity and diversity, and to create a safe and positive workplace where people can thrive. Their leaders are encouraged to bring fresh perspectives, challenge the norm and inspire confidence across the organisation and beyond.This is your opportunity to shape how QBCC engages with Queenslanders, rebuild reputation and strengthen the trust that underpins one of the state's most important industries.How To ApplyPlease follow the link to our partners - Luminary Partners for detials on applying for this fantastic opportunity.Confidential inquiries to Shannon Keys ph. 0416 889 307 shannon.keys@luminarypartners.com.auElena Ryan - ph. 0422 584 231 elena.ryan@luminarypartners.com.auOr General inquiries to luminary@luminarypartners.com.auOccupational group Executive