Head of Technical Service

Alcon are one of Korea ‘Top Employer’s’ and are the market leader in eye care globally, helping people see better through advanced surgical and vision care products and if you want to help make a difference then please join us!Manage expenses, budgets and support revenue generation within designated region and country to ensure forecasted financial targets are achieved.Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies), to ensure customers can operate their Alcon equip-ment with the highest level of satisfaction.Responsible for the supervision, development, and training of Field Service associates that will carry out the goals and objectives of the service department.Plans service activities ensuring they are executed in line with relevant times and costs.Ensures adequately trained internal resources which extends to external partners and customers product use knowledge enabling troubleshooting and maintenance.Establish and build strong relationships and partnerships cross-functionally (Sales, Mar-keting, Clinical Applications, Manufacturing, etc.) and provide the necessary support to optimize customer relations.Additional AccountabilitiesThis role may also manage assigned projects ensuring timely completion.Frequently advises peers, senior parties and external stakeholders on technical complex issues, in order to influence actions. Creates new concepts and serves as mentor in area of expertise.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Find Jobs for EmployeesFind Jobs for Contingent WorkerEligibility RequirementsNo reason for disqualification on overseas business tripMen are required or exempted from military service.Information on returning employment documents All applicants, except those who pass the final round, will be able to claim the return of the submitted employment documents during the period between 14 and 180 days from the date on which employment is confirmed.In preparation for the applicant's request for return, we will keep the documents within 180 days after the announcement date of the final successful candidate, and the documents that have expired return period will be destroyed under the Personal Information Protection Act.If the application is submitted on the website or by e-mail, or if the applicant submits it voluntarily without our request, it shall not be returned in accordance with the proviso to Article 11 (1) of the Fairness of the Employment Procedure Act, and if the employment documents are destroyed due to natural disasters or other reasons not liable to us, it shall be deemed to have been returned.Applicants who wish to request the return of employment documents under the proviso to paragraph (1) submit a return request (Form 3 of the Enforcement Rules of the Act on the Fairness of Employment Procedures) by e-mail to the person in charge of employment and we send it to the designated address within 14 days from the date the submission is confirmed.