Head of Technology – Omnichannel Retail

Head of TechnologyGlobal Retail Brand (London, Hybrid)£100-£110k***No Sponsorship - Must have UK RTW***Must have an Omnichannel background A globally recognised retail brand is undergoing a major omnichannel transformation and is seeking an experienced Head of Technology to lead the next phase of its digital, operational, and customer-experience evolution.This is a pivotal leadership role with full ownership of the technology strategy, architecture, and delivery across stores, eCommerce, supply chain, and corporate systems. You will define and execute a long-term roadmap that modernises the entire tech estate and positions the brand for scalable, customer-centric growth.Reporting directly to the CEO, you will shape the technology vision for a business with a rich heritage, strong international presence, and ambitious plans for the future.What You’ll LeadDevelop and deliver a technology roadmap that enables a truly omnichannel end-to-end customer experience.Oversee the rollout of Microsoft Dynamics 365 ERP across the organisation, ensuring strong process alignment and operational excellence.Own the continued deployment and optimisation of Salesforce Commerce Cloud, steering the brand’s global digital and eCommerce capability.Drive seamless integration between retail, eCommerce, POS, CRM, PIM, DAM and OMS systems to enable real-time inventory visibility, fulfilment accuracy, and high-grade customer personalisation.Ensure resilient, scalable cloud and network infrastructure across stores, distribution, and head office.Strengthen cybersecurity, data protection, and IT governance frameworks.Optimise vendor relationships, licensing, and total cost of ownership across the full tech landscape.Lead, mentor, and grow a high-performing internal technology team, fostering a culture of delivery, ownership, and innovation.About YouStrong background of senior IT leadership within retail, eCommerce, or consumer-focused environments.Extensive experience delivering omnichannel transformations where digital and physical customer journeys converge.Hands-on leadership of D365 ERP and Salesforce Commerce Cloud implementations — this is essential.Strong architectural understanding of Azure, API integrations, and modern retail platforms.Proven ability to modernise legacy systems, implement new tools at scale, and create a unified data and systems environment.Commercially sharp, financially disciplined, and confident influencing at board level.A leader who is both strategic and hands-on — able to define vision and drive execution.Why JoinLead one of the most significant retail technology transformations in the UK market today.Shape the global architecture and digital ecosystem of a highly respected brand.Work in a business that views technology as a strategic growth engine, not a back-office function.Influence omnichannel experience at scale across stores, eCommerce, and global customers.