Head of Training Service (PT Station)

Main Purpose of this JobDefine strategies and manage training and service skill development (Service Training & Development) to elevate the organization’s service standards in alignment with corporate strategies, build a high-potential service team (Service Champions), and promote a sustainable culture of service excellence and superior customer experience.Major Tasks / ResponsibilitiesDevelop strategic plans for service training and development (Service Training Strategy) in alignment with departmental goals and corporate policies.Design and develop training programs on Service Excellence, Service Mind, and Customer Experience for all employee levels, including the “Service Champion” program.Manage and develop both internal and external trainers to ensure their training quality aligns with the company’s service culture.Design and implement learning evaluation systems (Learning KPIs, Post-Training Evaluation) to measure behavioral outcomes and business impacts (Service Impact).Analyze training results and service quality trends to continuously enhance training programs and development strategies.Develop diverse learning tools such as Digital Learning, e-Learning, On-the-Job Coaching, and Workshop Simulations.Manage training budgets and resources to ensure maximum cost-effectiveness and quality results according to set targets.Coordinate with Operations, Marketing, and Academy teams to drive service standards and skill development initiatives that enhance customer experience.Present reports and strategic recommendations to senior management to support long-term organizational development planning.QualificationsBachelor’s degree or higher in Human Resource Management, Business Administration, Marketing, Human Resource Development, Industrial Psychology, or related fields.A Master’s degree in HRD, Learning & Development, or MBA will be an advantage.Minimum 8–12 years of experience in training and human resource development.At least 3–5 years of experience in managing a training team or service development projects.Experience in retail, restaurant, petroleum, or nationwide service businesses will be an advantage.Strong multitasking, leadership, and team management skills.Ability to think strategically and systemically, with a strong connection between operations and business strategy.Must be legally eligible to work in Thailand.Willingness to travel upcountry when required.