Head of User Research

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.Role OverviewWe’re seeking a Head of User Research to be the voice of the customer at MultiBank Group. You will lead research initiatives across product and marketing, ensuring that every feature, campaign, and experience we create is grounded in deep user understanding. This role is both strategic and hands-on, ideal for someone passionate about turning data and feedback into meaningful insights that shape world-class trading products.Key ResponsibilitiesDesign and conduct user research studies for product developmentTest prototypes and features with users throughout development processOrganize and synthesize customer feedback from all sources (support, reviews, sales, social)Create actionable insights for product, design, and marketing teamsBuild research processes and frameworks that scale across the organizationConduct usability testing on existing and new featuresRun market research to inform positioning and messagingPartner with marketing on campaign testing and optimizationBuild systems for continuous customer feedback collectionPresent findings and recommendations to leadershipQualifications & SkillsStrong background in user research for consumer productsExperience with both qualitative and quantitative research methodsAbility to translate research into actionable product recommendationsKnowledge of usability testing and design research practicesExperience organizing feedback from multiple channels into insightsStrong communication skills for presenting findings to various audiencesHands-on approach with ability to conduct research directlyUnderstanding of trading, fintech, or crypto products preferredComfortable working in fast-paced environment where research informs rapid decisionsWhy Join Us?Work with an industry-leading global financial institution.Competitive salary and comprehensive employee benefits.Opportunities for professional growth and career advancement.Collaborative, inclusive, and dynamic work environment.Commitment to innovation and professional excellence.Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.