Head, Process Excellence Execution-Functions

What’s the opportunity?The Process Excellence team, part of Group Transformation Office, requires a Process Excellence Execution Lead - Functions / Pan-Bank, to partner with Functions and Pan-Bank stakeholders, supporting relevant transformation activities to evolve and enhance Functions / Pan-Bank ONS / PAN-BANK process performance, ways of working and effectiveness.Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).What will you do?The role holder will partner with key Functions / Pan-Bank stakeholders to identify opportunities to truly transform Functions and Transversals processes, leveraging PE foundational capabilities (e.g. process universe, process reviews, process mining) and provide subject matter expertise for process design and re-engineering for relevant strategic initiatives.This role brings all relevant PE foundational capabilities to support Functions / Pan-Bank and deploys capabilities where appropriate: Process Universe – ensure Functions / Pan-Bank processes are maintained and leverage data and analytics to identify opportunities to further streamline Functions / Pan-Bank processes Business Services (landscape review, process review and / or process mining) Knowledge and Training DeliveryIn partnership with other relevant stakeholder groups (T&O, ST HR, support partners), this role will ensure process excellence design is fit for purpose and delivers value for clients and colleagues and drives significant value from an effectiveness, efficiency and risk & control perspective.Key ResponsibilitiesWorks with Functions / Pan-Bank senior leaders and key stakeholders to develop and execute a process transformation roadmap with demonstrable outcomes and impactCreates strong credibility for self with Functions / Pan-Bank stakeholders and subject matter experts (SMEs), project teams and PE team membersDrives team members toward delivering on their commitmentsCreates feeling of cohesiveness and positive working environment with Functions / Pan-Bank stakeholders and project team membersConflicts and difficult interpersonal situations are tackled and dealt with effectivelyDemonstrates good technical PE capabilities and Functions / Pan-Bank business understanding to manage project effectivelyLeads the deployment and adoption of process excellence capabilities to support relevant Functions / Pan-Bank areas to drive transformation, leading by process, AI and data – articulating desired outcomes through the lens of client experience, colleague experience, risk & control, effectiveness and efficiencyDefines the ‘art of the possible’ to drive the Functions / Pan-Bank process transformation agenda and delivers expected PE outcomes – articulating the transformation narrative around key levers (target operating model/vision, org design, location/sourcing strategy, process optimisation, Tech / Data / AI, Demand elimination and productivity improvements) Drives a culture of continuous improvements within Functions / Pan-Bank to empower colleagues to identify and drive changes, raise the transformation ambition and break down silos (identify opportunities and drive through delivery that may impact other areas in the Bank and would benefit Functions / Pan-Bank)Demonstrates ability to influence, drive result and ‘get things done’Develops talent in the teamManages Project team and support growth and development plansLeads and supports a change in mindset, building a culture of continuous improvements within PE and Functions / Pan-Bank teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes. Sets effective metrics and standards, transparently communicating them to team members, Functions / Pan-Bank stakeholders - providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team Employs, engages, and retains high quality people, with succession planning for critical rolesEnsures team structure/capacity is reviewed to enable delivery of client outcomesEnsures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any riskSets and monitors job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectivesCreates a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mindIdentifies and resolves key risks and issues early in their existence as they related to PE activities and project deliveryProduces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue ownersDefines initiative desired outcomes, benefits and measures of success defined in partnership with Functions / Pan-Bank stakeholders and SMEs, adhering to high-quality delivery standardsBuilds and maintains initiative plans and schedules showing and accounting for internal and external dependenciesProactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the projectEnsures resource requirements/forecasts are built into project scheduleUpdates and reviews Lessons Learnt, both prior to and during each project and ensures that no previous mistakes are repeatedEnsures projects are delivered according to SCB Governance requirements and PE playbook / methodologiesResponsible for ensuring consistent Programme and Project delivery, adherence to best practices and increasing visibility of key risks and issues in order to enable effective decision making and improve the predictability of project delivery Monitors Functions / Pan-Bank process excellence related activities, prioritises the work and tracks progress, deliverables and outcomes across the PE Functions / Pan-Bank book of work – dealing across all relevant PE foundational capabilities (e.g. process universe insights to identify challenges / opportunities working with Global Process Owners, Product Owners and Domain Owners, business services to deploy to targeted Functions / Pan-Bank processes – wither landscape reviews, process reviews and/or process mining, raising awareness and capabilities within Functions / Pan-Bank to drive process excellence mindset and culture of continuous improvements and deliver PE related activities at the highest standards)Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if neededContributes to, analyses and produces management information on regular cycles as requiredCommunicates status (including risks and issues) to Functions / Pan-Bank stakeholders, PE team and other relevant stakeholders Provides information that facilitates informed and timely decision makingManages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as neededKey Stakeholders Group Transformation Functions / Pan-Bank management (Business and Operations), Functions / Pan-Bank COO community Functions / Pan-Bank T&O and other relevant Tech delivery teams FFG Control Tower and FFG Programme Team Strategy &Talent Other support partners (e.g. operational risk, finance, audit)Our Ideal CandidateEducation Bachelors degreeMin 10+ years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiativesKnowledge of the Bank, in terms of key processes, stakeholder groupsStrategic thinking, ability to identify opportunities and translate this into roadmap and actionable planKnowledge of “SCB waysKnowledge of Functions and proven track record of delivery large complex pan-bank programmesKnowledge of Process Excellence methodologies (lean, six sigma, zero base design) and proven execution track recordStrong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientatedGrowth mindset. Appetite, ambition and ability to experiment and learn quicklyExcellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior management to individual teamsA team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resourcesConfident and courageous to raise/escalate issues in a pro-active, professional, and timely mannerDemonstrate understanding of and commitment to the Group’s core valuesRole Specific Technical CompetenciesInfluencing SkillsLeadershipStakeholder ManagementProcess Excellence foundational capabilities (e.g. process universe, process current / future state design, process mining)FUNCTIONS / PAN-BANK process knowledge / domain expertise relative to key Functions / Pan-Bank / Transversal / Internal processes across products / domainsProcess excellence delivery track recordDelivery track record, managing large and complex transformation programmes Process framework / methodologies (e.g. Lean, Six Sigma)Change ManagementProblem SolvingCommunication ManagementConcern for Quality and StandardsProject ReportingRisk & Issue ManagementProficiency in Excel, PowerPoint, WordKnowledge in Artificial IntelligenceSkills Strategic thinking Influencing, stakeholder management Transformation and delivery Process Excellence methodologies (lean, six sigma, zero base design) Operating Model & Organisational Change Cost / Business Efficiency Strategy and Measurement Management Consulting Project & Programme ManagementAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together WeDo the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat We OfferIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment AssessmentsSome of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers