Healthcare Case Manager

🌟 Now Hiring: Healthcare Case Manager / Patient Advocate📍 Location: Pasadena, CA — Remote after training💰 Pay Range: $27.00 – $33.00 per hour (based on experience)🕓 Schedule: Full-time | Day shift | Monday–Friday💡 About the RoleWe’re seeking a Healthcare Case Manager / Patient Advocate to join our client's compassionate team. In this role, you’ll handle member grievances and complaints with professionalism and empathy, ensuring fair outcomes while maintaining full regulatory compliance.This is a great opportunity for someone with a background in social work, healthcare case management, or patient advocacy who thrives on problem-solving and improving patient experiences.🩺 What You’ll DoManage and resolve member grievances and complaints from start to finish.Conduct investigations, document findings, and ensure compliance with all regulations.Partner with care teams, providers, and internal departments to resolve complex issues.Communicate clearly and compassionately with members or their representatives.Identify trends, patterns, and high-priority cases for escalation and follow-up.🎓 What You’ll BringMaster’s degree in Social Work, Healthcare Administration, Nursing, or related field. (MSW/LCSW highly preferred)Experience in case management, patient advocacy, or a managed care setting.Epic EMR or similar healthcare system experience preferred.Excellent communication, critical thinking, and conflict-resolution skills.Strong knowledge of state and federal healthcare regulations.💜 Why Join UsFully remote after training (training in Pasadena, CA)Supportive, mission-driven team cultureOpportunity to make a measurable impact on patient satisfaction and care qualityCompetitive hourly pay and growth potentialBenefitsFull-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws.CompensationFinal offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select.Work AuthorizationATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization.ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.