Healthcare Intake Specialist (ABA Therapy)

Job Opening: Healthcare Intake Specialist (ABA Therapy)Location: South Africa (Remote – US Hours)Type: Full-Time, Work from HomeHours: Monday to Friday: 9am- 5pm (US Hours)Pay: Monthly USD SalaryResponsibilities:· Respond to intake inquiries via phone, email, and web forms promptly and professionally· Guide families of autistic children through the intake and onboarding process with empathy and clarity· Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)· Schedule assessments and initial consultations· Maintain accurate records using our practice management software· Collaborate with the clinical, billing, and administrative teams· Follow up with families to ensure timely completion of all intake stepsEssential Qualifications:· Excellent communication and interpersonal skills· Excellent administrative management· Detail-oriented with strong organizational abilities· Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, EHRs)· Ability to work independently in a remote environment· Compassionate, patient, and culturally sensitiveDesired Experience:· Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes· Previous experience in a healthcare, therapy, or ABA setting preferred· Experience with insurance verification or working with funding bodies· Fluent or neutral English accent· Reliable internet and backup powerSalary and Benefits· Comfortable working U.S. hours· Remote workTo Apply:Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us with your application.Please note that applications submitted without a video will not be processed further, so we encourage you to complete this step at your earliest convenience.If you have not heard back from us within 14 days of application, please consider it as unsuccessful.