Heartist Front Office Supervisor

Mercure Wien Westbahnhof has 252 rooms and 6 conference rooms, making it an ideal choice for both business and leisure travelers. Guests can enjoy a meal at the on-site restaurant “Westside”, which offers a mix of international and Austrian cuisine, or relax in the bar/lounge with cocktails and wines in a cozy atmosphere. The hotel is located in the heart of Vienna, between the shopping area of Mariahilfer Straße and the Stadthalle, a popular concert arena. Schloss Schönbrunn, the MuseumsQuartier, and the Hofburg are all easily reachable. The hotel combines Viennese warmth with the Accor Heartist culture.Your RoleAs a Heartist Front Office Supervisor / Shiftleader, you support the Front Office Manager in daily operations.You make sure our guests feel welcome, safe, and well taken care of from check-in to check-out.You live the Accor values and promote a positive, professional, and friendly team atmosphere.Your Main TasksGuest Service* Welcome guests and answer all questions in a friendly and professional way* Support VIPs and special requests* Make sure guests are addressed correctlyOperations* Check daily arrivals and departures* Know room availability, forecasts, and hotel services* Know room types, layouts, rates, and current hotel offersCommunication & Teamwork* Communicate clearly with all hotel departments* Attend meetings and support the Front Office Manager* Train and support new team membersQuality & Safety* Record and follow up on incidents* Report and help solve safety issues* Ensure Accor standards and Heartist culture are maintainedSales Support* Support upselling activities* Collect guest information and share sales opportunities with the FOM and Sales teamWhy Join Us? – Accor Heartist Benefits* ALL Heartist Membership with worldwide discounts* Family and friends discounts at Accor hotels* Access to the Accor Live Limitless (ALL) program* Training via Accor Academy, Typsy, and Learn Your Way platform* Part of a global network of over 330,00 Heartists* Career opportunities in over 5,700 hotels worldwide, including internal mobility and mentoring programs*Opportunity to grow into the Assistant Front Office Manager role* Diverse and inclusive work environment, promoting equality* Participation in social responsibility, sustainability, and talent programs* Recognition through Heartist Awards for outstanding achievements* And much moreRequirements* 1–2 years of front desk experience at a hotel* Fluent in German and English; other languages are a plus* Opera CLOUD knowledge is an advantageSalary* Brutto annual salary: €31,700 – €35,000 on a full-time basis (40 hours per week), depending on qualifications and experienceWe look forward to your application!