Business Analyst (with Application Support Experience)

Key Responsibilities: Act as a bridge between business users and IT/application support teams. Gather, document, and analyze business requirements for system enhancements, defect fixes, and support requests. Support day-to-day application operations, including incident and problem management. Work with development and support teams to ensure timely resolution of user issues. Participate in UAT (User Acceptance Testing) planning, execution, and sign-off. Identify opportunities for process improvement and system optimization. Prepare functional documentation, workflows, and knowledge base articles. Communicate with stakeholders on ticket status, timelines, and resolution plans. Required Skills: Strong experience as a Business Analyst with exposure to application support.

Knowledge of incident, problem, and change management processes (ITIL preferred). Proficiency in gathering and documenting business/functional requirements. Good understanding of databases (SQL for queries) and basic troubleshooting. Excellent communication and stakeholder management skills. Ability to work in Agile or hybrid environments. Important Note: > Please share your resume in word format with dilip@helius-tech. com> Important Note: If this requirement is not a match for you please refer to your friends. > Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,Dilip Kumar DagaVice President - Strategic AccountsHelius Technologies Pte Ltd36, Robinson Road,#13-05, City House, Singapore 068877DID: +(65) 6429-9407Mobile: +(65) 9060-4050Fax: +(65) 62222213Email id: dilip@helius-tech. com http: //helius-tech. comRegistration No : R1108376EA Licence No : 11C3373 https: //www. linkedin. com/in/dilipdaga/