Help Desk Administrator

Job No: BVSC808Location: BegaClosing Date: 9 Nov 2025 AEDTA career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state’s most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children’s services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.We offer a range of employment benefits to support our staff, which may include:Rostered days offFlexible work arrangementsSalary packagingThe OpportunityWe have an opportunity for an IT-proficient individual to join our team as a Help Desk Administrator who will provide operational support for the IT Team and maintenance of systems relating to BVSC user base.As a Help Desk Administrator, you will provide a positive service for BVSC user base by facilitating user requests via phone, email and in person and acting as Tier 1 support for internal customers. You will provide maintenance of the IT Help Desk ticketing system, including input, and updating of tickets as required along with administration of IT systems in a non-technical capacity.To view the Position Description, please click here.About YouWe are seeking an individual who has demonstrated experience in Help Desk operation and maintenance.You will have the following skills and experience;Good written and verbal communication skills including the ability to liaise effectively with internal customers.Analytical and investigative skills.High level of customer service skills.Knowledge of computer systems and equipment.BenefitsThis is a permanent full time position working 35 hours per week.The total remuneration package for this position commences at $74,360.83 gross per annum, comprising of:$1,276.80 per week base salary$153.22 per week superannuation (calculated at 12%)Additional Benefits For This Position IncludeRostered day off scheme (nine day fortnight)Annual Award salary increases and performance reviewsSalary packaging program (SmartSalary)Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.For further information on this position, please contact Joshua Brown - Acting Team Leader IT Operations on 0422 442 424. Applications close 11.59pm AEDT on 9 November 2025. Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role. This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.