Help Desk Analyst - Tier 1

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sarum LLC, is seeking the following. Apply via Dice today!Required Skills:Experience with call tracking and ticketing softwareAttentive to details and ability to be resourceful (using supplied documentation)Ability to support users with limited knowledge of computers, software, hardware, and systemsAbove average communication skills and telephone manner.Excellent organizational skillsBasic User & Security Group Active Directory administrationStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)You will be a self-motivated achiever who gains satisfaction from providing excellent customer service1+ years previous IT Service Desk and/or Call Center experience required.Required/Desired SkillsSkillRequired / DesiredAmountof Experience1+ years' previous IT Service Desk and/or Call Center experience requiredRequired1YearsExperience with call tracking and ticketing softwareRequired1YearsAttentive to details and ability to be resourceful (using supplied documentation)Required1YearsAbility to support users with limited knowledge of computers, software, hardware and systemsRequired1YearsAbove average communication skills and telephone manner.Required1YearsBasic User & Security Group Active Directory administrationRequired1YearsStrong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Required1YearsExperience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)Required1YearsExcellent organizational skillsRequiredYou will be a self-motivated achiever who gains satisfaction from providing excellent customer service