Help Desk and Support

We offer the following in our search for engaged employees looking to become part of a successful team:A continuous learning environment that develops your individual career goalsA continuous improvement environment where all ideas are exploredEngaged coaches and mentors who will provide guidance but also allow autonomyTeam atmosphereComprehensive total rewards package including company paid group benefits and individual RRSPSupport of professional memberships and certificationsStandard office hours; Monday to Friday from approximately 8:00am to 5:00pmThe Opportunity:The Helpdesk & Support Technician is the first point of contact for any IT related issues and is responsible with providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware.Key Accountabilities:Receive and respond to helpdesk tickets for end users requiring support quickly and accuratelyDeliver IT support via telephone, email or on-site providing courteous, professional and quality serviceEscalate unresolved issues to the relevant personnel, monitoring progress and providing follow-up with end user until resolutionIdentify and propose resolutions for repetitive issues and create how-to-guides for end usersDiagnose software and hardware issues and send recommendations to users or contact vendors for support where requiredMonitor and manage file space and backupsCoordinate end of lease hardware imaging, deployment and asset tagging Assist with PC replacements & other desktop hardware/software changesSetup new users in active directory and ensure user has the correct group membershipCreate and update deployment packages and application deployments for various software Research and implement alternatives and options that could improve daily operationsComplete tasks outside primary business hours when requiredShared after hours on-call supportPerform other duties as requiredWhat You Need To Be Successful In This Role:Post-secondary degree or diploma in Information Technology or related fieldMinimum 2-5 years of relevant work experience in a Microsoft Windows/Office 365 & Networking environmentPrior work experience with Windows 10 Desktop, Windows Server and the Microsoft Office SuiteCommitment to customer satisfaction and customer focused mentalityStrong verbal and written communication skills, relationship building and interpersonal skillsStrong organizational skills and the ability to work on multiple tasks simultaneouslyCreative and effective problem-solving abilityComfortable working with a range of devices (desktops, laptops, smartphones and tablets) for testing and / or deployment of applicationsDetail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environmentDemonstrated ability to collaborate effectively and independently with individuals at various levels is requiredWell-organized, enthusiastic, continuous improvement focus, professional and a positive team memberLocal travel may be required (within 1 hour of Woodbridge)