Help Desk Engineer

This position is based in the Augusta Ga office only.Who We AreTaxSlayer makes life simpler and less stressful for millions of Americans with exceptional, easy-to-use technology. Trusted for over 50 years, TaxSlayer saves time and money for individual customers, business owners, and tax professionals by offering tax preparation software, support, and tools. Our employees are among the brightest, most talented group of innovators who collaborate in a relentless effort to improve our products and exceed customer expectations. We boldly celebrate our progress and the amazing accomplishments of our team.Are you a TaxSlayer?Role OverviewTaxSlayer is looking for a talented professional to join our IT Division as a Helpdesk Engineer. This position is responsible for handling Tier-1 level help desk issues for our company employees (the customers) and systems. Ensuring customer satisfaction and solving issues in an efficient and pleasant manner are essential for this position. The Help Desk Engineer is a key contributor in the success of managing our IT environment. This is achieved by quickly resolving open incident requests submitted by employees or by continuously monitoring alerts generated by our tools and resolving issues before our customers are aware.Knowledge, Skills, And/or Abilities RequiredTo successfully perform the requirements for this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work on multiple priorities and/or projects simultaneouslyExcellent listening and communications skills, both verbal and writtenStrong customer relationship skillsOrganized, detail oriented and self-motivatedAbility to provide and maintain detailed documentation on each jobStrong computer skills and the ability to effectively communicate and write clearly through e-mailMust be comfortable and have excellent knowledge of Windows desktop systems (Mac also a plus)Advanced knowledge of all Microsoft Workstation Operating Systems and Applications including Microsoft OfficeAbility to take ownership of an incident and remain in contact with the client thru completionProblem-solving abilities and ability to meet reasonable deadlinesAbility to build positive and collaborative relationshipsWillingness to develop professionallyMust be currently authorized to work in the United States on a full-time basis.Educational/Vocational/Previous Experience RecommendationsThe following experience is required:2+ years experience in desktop computer support2+ years experience with a ticketing system2+ years experience managing email systemsThe Following Education/experience Are PreferredA+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)Office 365Atlassian JiraAPPLY TODAY and be sure to opt in to text communication with our recruiting team!What We OfferAt TaxSlayer we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.We offer flexible remote and/or hybrid work options when possible, depending on the role.Full Time employees receive a generous PTO bank, in addition to Paid Holidays.Insurance: Medical, Dental, and Vision insurance offerings from Aetna and Guardian. Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.401K with 150% match on up to 3% contributionPerformance-based bonus and salary review processOther offerings: Wellness Program, Life Insurance for employee, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Education Assistance, company-paid parking, on-site fitness facility, company store, and unlimited free coffee.Please note: As a federal contractor, we are responsible to ensure our employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise.TaxSlayer provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.