Help Desk Executive

Help Desk Executive – IT Support (Tokyo, Japan)Location: Tokyo, Japan (Onsite) - For one of the leading retail companies (Client)Experience: 2–3 years | Employment: Full-TimeAbout the Role:We’re looking for a bilingual (Japanese–English) Help Desk Executive to provide IT support for end users in Japan. You’ll handle incident resolution and system troubleshooting, ensure smooth day-to-day IT operations. You will be part of a larger Global Helpdesk Team who will be working from different locations to support global end users of the same client.Key Responsibilities:Provide Level-1 IT support for hardware, software, network, and O365 issues.Log and manage tickets in ITSM tools like ServiceNow or Jira.Troubleshoot Windows, VPN, printer, and access management issues.Collaborate with global IT teams for escalations and service delivery.Maintain asset inventory and generate support reports.Requirements:2–3 years of IT Help Desk / Technical Support experience.Proficiency in Japanese Native and English.Strong knowledge of Windows 10/11, O365, and basic networking, Service Now.Familiarity with ITIL processes and SLA-based support.Excellent communication and customer service skills.Payroll is managed by an EOR company for all the employees deployed in Japan.Preferred: CompTIA A+, ITIL Foundation, or Microsoft Certified Administrator.If you’re passionate about delivering great user experiences and thrive in a multicultural environment, we’d love to hear from you!