Help Desk Junior

Company DescriptionInetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.Job DescriptionWe are looking for junior profiles who are eager to learn and grow in the technical area of infrastructure and Workplace, to join Inetum's Help Desk team for an innovative project with a client in the Telecommunications sector. The role will be performed on a hybrid basis, based in Lisbon, and in rotating shifts, providing first-line technical support.ResponsibilitiesHandling and resolving first-line technical requests related to infrastructure, Workplace, and services.Recording and monitoring incidents in the ticketing system.Escalating more complex situations to second-line teams.Ensuring customer satisfaction through effective and friendly support.Collaborating with technical teams for continuous process improvement.QualificationsTechnical training (preferably in IT, networking or telecommunications).Previous experience in technical support roles is valued.Interest and motivation to learn about infrastructure and telecommunications.Basic knowledge of Help Desk (Windows, networks, remote support tools).Good communication skills and customer focus.Team spirit and proactivity.Additional InformationLocation: LisbonWork schedule: Hybrid. Availability for rotating shifts (including weekends and holidays).