Help Desk Specialist

Company Description RCITMS is a Minority and Veteran Owned provider of Cloud and Managed IT Services, emphasizing exceptional customer experiences. Offering U.S.-based, 24/7 proactive monitoring and support, RCITMS delivers reliable IT managed services, including remote management, on-site support, patch management, and data protection. The company also provides specialized professional services like infrastructure design, server virtualization, and project-based IT needs, as well as business solutions like virtual CIOs and vendor management. With expertise in Microsoft 365, Microsoft Azure, and other cloud services, RCITMS helps clients streamline their technological infrastructure efficiently. Role Description This is a full-time hybrid role for a Help Desk Specialist, based in Greater Houston, with some work-from-home flexibility. The Help Desk Specialist will handle day-to-day responsibilities such as providing technical support, troubleshooting issues, and managing Help Desk tickets. This position also involves guiding users through solutions, supporting desktop computers, and delivering excellent customer support to ensure satisfaction with IT services. Qualifications Technical Support, Troubleshooting, and Help Desk Support skillsExperience with Desktop Computers and related hardware/software troubleshootingStrong Customer Support and interpersonal communication skillsAbility to multitask, prioritize, and manage time effectively in a hybrid work environmentWorking knowledge of IT infrastructure, networks, and basic system administration is a plusBachelor's degree in IT, Computer Science, or a related field is preferredIT certifications (e.g., CompTIA A+, Network+, or similar) are advantageous