Help Desk Support Level 2- Philippines

About The CompanyCyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base.With headquarter in Miami, FL and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. Anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg’s culture & core values guide every aspect of the organization.About The JobAs a Help Desk Support, you will be responsible for helping our customers with their technical problems in an effective and professional manner. Common support requests include but are not limited to email, software, computer performance, printers, and network connectivity issues.The ideal candidate must be customer-centric with a positive attitude and outstanding communication skills. He/she must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve the company’s reputation and business.Responsibilities:Provide support (hardware & software) to end-usersExperience installing and troubleshooting Windows client operating systemsInstall, configure and troubleshoot local and network printers – local installations and also via GPOInstall, configure, and troubleshoot email and Outlook related issuesExperience with Office 365 including the creation of mailboxes, distribution lists as well as configuring forwarders, archival, etcAnalyze and troubleshoot issues related to computer performance and system degradationAble to troubleshoot network and internet connectivity issuesExperience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etcExperience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etcSupport customer’s application as needed – we will train you on this if requiredTroubleshoot issues with remote connections at the desktop level and escalate tickets when requiredDiagnose errors or technical problems and determine proper solution(s)Serve as customer contact person for technical support and service maintenanceManage installations, repair, maintenance of computers, printers and scannersHelp and support users with issues such as computer crashes, hard drive failures, network layer 1 connectivity issues and othersEffectively communicate with customers and set clear expectations. Deliver outstanding customer serviceComprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers Requirements:Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalentMust be able to work from 10 pm to 6 am PH timeWilling to relocate in Clark Pampanga – A must!!!Required language(s): Excellent English4 years of working experience specialized in IT/Computer - Hardware or equivalent - is a plus!A+ Certified or equivalent - is a plus!Microsoft Certification on Windows Desktop Operating System - is a plus!Network+ is very nice tooBenefits:Paid medical insurance/HMO (Philcare) right from the first day!Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and additional unpaid vacation leavesEarn as much as PHP 13,500 from the employee referral programAnnual salary increases with a predictable percentage increase based on performance reviewAnnual year-end bonus and monthly bonuses based on performanceHappy Hour every Friday – Free meal every Friday with an extra hour of break time to bond with the team and participate in games and activitiesAnnual team-building – Shift gears and explore adventures with the team out of the office!Career development plans – We want you to grow and become the best at what you loveCasual wear in the office – Express your fashion or stay comfy!Flat organization with an open door policyCompany paid certifications and trainingsPowered by JazzHRVdDXAOODR1