Help Desk Tech Support I

JOB TITLE: IT Help Desk Tech Support IDEPARTMENT: ITREPORTS TO: IT Corporate Communication Systems ManagerEMPLOYEE TYPE: Full-TimeLOCATION: 19772 Pauling, Foothill Ranch, CA 92610 (100% onsite)General Job DescriptionChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing purposes.The Help Desk Support Technician plays a key role in ensuring smooth day-to-day technology operations by serving as the first line of support for users and their devices. The ideal candidate approaches each challenge with curiosity and resourcefulness, understanding that many issues require creative problem-solving beyond a textbook answer. From preparing new systems to repurposing or recycling older equipment, the technician helps maximize efficiency and reliability across the organization’s IT environment. This role offers the opportunity to build technical expertise, contribute directly to user satisfaction, and grow into more advanced IT responsibilities over time.Essential Duties & ResponsibilitiesDesktop and local software supportPC and printer maintenanceBasic user account function with active directoryCreates login and password information for a number of systemsDetermine if new PC is needed, prepare PC’s, re-purpose or recycle old PC’s accordinglyQualificationsEducation: High School Diploma is required1-2 years of previous experience working as an IT Help Desk Technician or similar role is preferredIn depth knowledge of computer systems and printers is strongly preferredHands-on experience with diagnosing and resolving basic technical issuesExperience with Sage CRM/MAS, Exchange 2016, VPN/RemoteApps, VMWare, or VLANs is a plusGood written and oral communication skills is requiredSupervisory ResponsibilitiesThis is a non-supervisory position.Physical DemandsGeneral office skills and dexterity are required. Must be able to lift 30 pounds.Chroma BenefitsVacation, sick, bereavement timeMedical, dental, and vision plans for employees and dependentsLife insurance, AD&D, long term disability, and employee wellness programs401(k) retirement accounts with immediate vesting of company contributionsProfit sharing programsWORKING CONDITIONSChroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.