Help Desk Technician

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.ABOUT THIS ROLEAs a Helpdesk technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues. ROLES & RESPONSIBILITIESProvide Level 1 IT support in Polish via phone and emailTroubleshoot basic hardware, software, and connectivity issuesHandle user inquiries related to web tools and platformsDeliver professional, empathetic, and effective customer servicePOSITION REQUIREMENTSFluency in Polish (spoken and written) – requiredFluency in Spanish, Italian, French or any other language (spoken and written) – requiredEnglish or any additional language is a plusPrevious experience in Helpdesk, IT support, or customer serviceBasic knowledge of IT systems, including browsers, email clients, and web-based toolsExperience with ticketing systems (e.g., Zendesk) is a plusPERKS & BENEFITSHealth & Security: Medical InsuranceRecognition and Rewards: Annual recognition events and performance-based incentivesTeam events: Work hard, have funRia Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Check out our website to learn more about the company at: http://www.riamoneytransfer.com/The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.