Helpdesk Coordinator

Location: UddingstonEmtec Facility Services is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every installation.Emtec Facility Services are on the lookout for Helpdesk Coordinator to join the team at our Head Office in Uddingston. As our Helpdesk Coordinator you will be working on a variety of contracts and providing crucial support to our wider team.If you’re someone who loves keeping things organised, takes pride in great communication and enjoys being part of a busy and supportive team, this could be the perfect next step for you.This is a fully Office based role. Working hours are Monday to Thursday 8am-4:30pm and Friday 8am- 3:30pmWhat You’ll Be DoingProviding day-to-day administrative and coordination support across the team.Responding to helpdesk calls and emails, keeping clients updated and informed.Raising jobs and issuing purchase orders to engineers and subcontractors.Ensuring all works comply with SLA requirements and are logged accurately.Updating planners for site visits and uploading reports with precision and attention to detail.Building great relationships with engineers, subcontractors, and clients. We're looking for someone withPrevious admin or helpdesk experience, ideally within facilities management or a similar fast-paced environment.Strong organisational skills with a keen eye for detail.Excellent communication skills, someone clear, professional, and personable.Confident using Microsoft Office and learning new systems.A proactive attitude, willing to learn and get stuck in.What's In It For YouCompetitive Salary: Based on experienceGenerous Holidays: 33 days of holiday (inclusive of public holidays), increasing with length of service.Holiday Purchase Scheme: Additional flexibility to suit your needs.Contributory Pension Scheme: Secure your future with our contributory pension plan.Life Assurance: Peace of mind for you and your family.Development Opportunities: Excellent training and support for career growth.Wellness Support: Access to our Employee Assistance Programme and wellness portal.Exclusive Discounts: Benefit from our Employee Discounts Platform.Convenience: Free parking at our offices and a cycle scheme.In return, you’ll become part of a dedicated and passionate team that values and rewards commitment and success. If this feels like the right opportunity for you, we’d love to hear from you – apply today!Emtec Group is proud to be an equal opportunities Employer. We are committed to fostering a workplace that is inclusive, free from discrimination and employers everyone to bring their whole self to work, reaching their full potential. At Emtec, we understand that a diverse team is key to our growth and success. We hire exceptional people from all backgrounds, not just because it’s the right thing to do, but because it strengthens our company.