HelpDesk

At Plannatech, we are looking for a Helpdesk you should be patient task managers who know how to find or create solutions to unexpected problems. You will be responsible for give support and be the first point of contact when a user is facing hardware, software, or system issues.ResponsibilitiesMonitor and respond quickly to incoming requests relate to any system issues.Maintain computer systems and act as support if any system.General awareness of computer systems, PC repair, and network management, including upgrades and configuration as needed.Assist with onboarding of new users.Keep inventory of all equipment, software, and license users.Install, configure, and upgrade PC softwareResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability deploys, configure, and support operating systems on desktop and mobile.Understanding and appreciation for information security within systems and user devices.Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.QualificationsCurrent student or graduated of Computer Engineering or related career.Prior information technology or systems administration experience required.Familiarity with telephone, office, point-of-sale software a plusEnglish proficiency B2 and above.Excellent problem-solving and analytical skills, with a strong attention to detail.Strong communication and collaboration skillsHave a tolerant and patient disposition, with strong communication skills to put frustrated users at ease.Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.What We OfferSolidarist Association.Company doctor, psychologist, funeral plan.Full compliance with legal regulations.New benefits added monthly.Remote work flexibility.A support and inclusive work environment.Opportunities for professional growth and development.