Commercial Excellence Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrowAre you a strategic thinker with a passion for commercial growth and data-driven decision-making? Do you thrive in dynamic, hands-on roles that drive real business impact? At Hiab, we’re looking for a Manager, Commercial Excellence (CE) - CRM, CPQ to help us elevate our global sales performance across six business divisions. In this high-impact role, you'll work closely with sales leaders and frontline teams to shape strategy, optimize processes, and implement tools that accelerate growth.

If you're ready to make a measurable difference in a fast-paced, international environment, we’d love to hear from you. This position will be based in Helsinki, Finland.

Main Tasks And ResponsibilitiesLead initiatives to drive CRM adoption across the organization, ensuring effective use of the tools to support sales performance and Hiab’s growth objectivesAct as the business voice in identifying CRM improvement needs, gathering input from frontline sales teams and divisions, and collaborating with the system owner team to guide development prioritiesServe as the primary point of contact for frontline managers and divisions on CRM-related questions and training related to sales processes, commercial reporting and daily usageProvide business input on customer master data requirements to ensure data reliability, consistency and alignment with commercial needs – in collaboration with data governance and system teamsSupport CPQ change management and commercial adoption in the CSCs (Customer Service Centers), working closely with the system owner team on rollout, feedback collection and continuous improvement from a business user perspectiveDevelop and maintain Sales Activity dashboards for divisions and frontline sales teams to enable data-driven sales management and better demand forecasting, covering both data preparation and visualization.

What You’ll Need To SucceedExperienced in change management and project management in commercial operations5+ years of experience in Commercial Excellence, Sales Operations, or CRM/CPQ managementStrong expertise in CRM systems (e. g.

, Salesforce, MS Dynamics) and CPQ tools, including implementation and managementDemonstrated ability to manage cross-functional projects with multiple stakeholders, including senior leadershipAbility to align initiatives with business goals and develop strategies for sales process improvement and growthProficiency in handling complex data sets and utilizing data analytics platforms, visualization tools, and modern reporting solutionsEffectively engage with a diverse range of stakeholders, including sales teams and senior leadershipDeep understanding of sales and marketing needs, ensuring solutions are user-centric and drive measurable outcomesA proactive and hands-on approach to identifying and addressing challenges in sales processes and CRM/CPQ adoptionYou will be part ofIf you are excited about this opportunity, please submit your application/CV in English.

We look forward to hearing from you!Interested to join?Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria. Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners.

Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1. 6 billion and it employs over 4,000 people. www. hiabgroup. com