Operations & Project Manager

Operations & Program Coordinator / Business Program Manager📍 Remote – Applicants in Mexico, Colombia, and South America only💼 Full-Time | 💵 $18,000–$20,000 CAD/year + Up to $2,000 CAD Variable Bonus + BenefitsAbout the RoleWe’re looking for an organized, proactive, and tech-comfortable Operations & Program Coordinator to join our fast-paced online education and marketing company serving real estate professionals. This is not your typical role inside a small agency. You’ll be working directly with Mike Sherrard, one of the most well-known and respected real estate influencers online.

Mike built the fastest-growing real estate YouTube channel in the world — and he’s helped thousands of agents grow their business with branding, content, and automation. You’ll have the opportunity to work alongside — and be mentored by — someone who is not only globally recognized, but also genuinely invested in helping his team grow. Watch Mike in action: https: //www. youtube. com/@Mike_Sherrard/videosReview the full role overview here: https: //docs. google.

com/document/d/1NB2-ZUwze4YYQUw-h5XLwCg1IG3r3RANVN8x2RQct2c/edit?usp=sharingYour mission is to be the operational engine that keeps our programs, systems, and client experience running at peak performance. You exist to remove friction — from tech glitches to payroll errors to client drop-off — by anticipating issues, executing with precision, and improving processes daily. You are here to:

Keep all moving parts organized, on time, and error-freeDeliver a smooth, professional experience to both clients and teamSupport our coaches and leadership by handling the details they shouldn’t be thinking aboutMaintain the health of our programs by ensuring high engagement, retention, and satisfactionDrive continuous improvement in how we operate and serve — always looking for what’s broken and fixing it fastYou don’t just manage tasks — you own outcomes. By combining strategic communication, detail-oriented coordination, and a proactive approach to delivery, you are the force that keeps clients moving forward and the team aligned.

From scheduling calls, sending reminders, and supporting content delivery to organizing backend systems, managing timelines, and cleaning up workflows — your role ensures nothing falls through the cracks. Your mission is clear: deliver a smooth, high-touch client journey, maintain clean and efficient operations, enforce program delivery standards, and help both our clients and our internal team succeed. The purpose of this role is to ensure the seamless execution of all internal operations, program delivery, financial tracking, and client support systems across the company.

This person is the operational backbone — keeping everything running behind the scenes so that coaches, leaders, and clients can focus on growth. You ensure that: Programs operate without tech issues or delaysFinancial and payroll processes are accurate and on timeCommunity engagement is high and support is fastSystems are optimized, documented, and continuously improvedClients feel guided, supported, and retained throughout their journeyThis role exists to protect the client experience, reduce churn, and support the leadership team by owning operations, systems, and execution — so the company can scale efficiently without sacrificing quality.

Requirements2+ years of experience in operations, virtual assistance, project coordination, or online program managementFamiliarity with tools like: Monday. com, GoHighLevel (GHL), Circle. so, Slack, Google Drive, and ZoomExperience scheduling content or managing social media across platforms like Instagram, YouTube, and LinkedInStrong written and verbal English communication skillsExperience supporting coaches, online education programs, or service-based businessesAbility to manage multiple deadlines, organize information, and follow through without remindersTech-comfortable and quick to learn new platforms, automations, and workflowsBonus: Prior experience working with remote teams or in high-performance startup environmentsBonus:

Familiarity with automation tools like Zapier, Make, or AI assistantsReview the full role overview here: https: //docs. google. com/document/d/1NB2-ZUwze4YYQUw-h5XLwCg1IG3r3RANVN8x2RQct2c/edit?usp=sharingoperations | project management | program coordination | client success | online business manager | virtual assistant | remote work | remote operations | customer support | customer experience | marketing operations | workflow automation | CRM | social media scheduling | digital marketing | content management | task management | team coordination | SaaS | online education | community management | real estate marketing | Slack | Monday. com | GoHighLevel | Circle. so | Zapier | Make.

com | Google Workspace | Notion | AI tools | process improvement | content operations | remote project manager | administrative support | startup operations | automation tools | full-time remote | Latin America talent | Mexico | Colombia | South America