High Level Control Engineer (Application Support)

Job TitleHigh Level Control Engineer (Application Support)Job DescriptionICT High-Level Control EngineerOur companyVanderlande is the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market, for main players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including one of the largest e-commerce leaders providing logistics, payments, hardware, data storage, and media solutions, which seamlessly integrate innovative systems, intelligent software and life-cycle services.If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be connected to our dedicated people, build strong relationships and rise to the challenge of industry-leading projects.You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.To achieve our collective goals, you will have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…Your positionAs ICT High-Level Control Engineer, you will be responsible for all continuous operations of the assigned information technologies infrastructure such as in-house applications, databases, their network, and interactions with various depending systems of Baggage Handling System (BHS) at Istanbul Airport. Your responsibility is to act as Level-1 and Level-2 service desk with the assistance of the Global Service Desk operations. You will follow the ITIL based functional and tactical procedures and the assigned tools during the operations.As ICT High-Level Control Engineer you will ensure the delivery of the planned preventive maintenance over the systems as well as the problem items and the changes that may require. Furthermore, you enhance the performance of the incident management by constantly updating the knowledge base so that the engineers can quickly resolve incidents.In this function, you will work in shifts. You will constantly collaborate with Operation Team and Maintenance Team on Shift, other engineers of ICT team, engineers/specialists of Global Service Desk Level-1,2, 3, and 4 to ensure the continuity of their service functions. You will report to the HLC Team Lead.Your profileYou hold a bachelor degree in computer sciences or electric – electronics, or related other fieldsYou have entry-level knowledge of computer and database technologies like Linux, Windows, OracleYou are familiar with SQL language in database platforms Oracle and / or Microsoft SQL1 to 3 years of work experience in IT environment (preferable)Preferably you have working knowledge of one or more application servers (WebLogic, etc)Preferably you have good understanding of IT service management practices (ITIL v3/v4)Preferably you have working knowledge of one or more scripting languages (Bash, Python, etc.)You have excellent communication skills, writing and speaking, in the Turkish and the English languageYou live in Istanbul or willing to move there, within commuting distance of the new airportYour responsibilitiesAnalyzing & reporting of system performance and undefined behavior and phenomena of the system as well as functional reports and specific flow situationsExecuting the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholdersContinuously monitoring the customer’s BHS environmentHelp in identifing problems and performing Root Cause Analysis in close collaboration with other IT organizational groupsMaintaining and supporting the Incident Management processesMonitoring shift reports and raising problem items when requiredAnalyzing and filtering events that are potential incidentsWorking on priority 1 and 2 incidents when escalated, resolving them within SLATriaging all events reported and maintain incident reporting till event is closedPlanning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawingsPersonal skillsInitiator and follower on engineering solutions.Strong customer focusA clear communicator, able to communicate at all levels, able to provide clear and concise information to stakeholders and management at all levelsProactive (focus on service improvements)Team player, adaptable and willing to broaden skills outside core skillset, and to develop and mentor other team membersEager to learn. Have the ability to dig into technical problems in its own areas, at the same time to maintain the overview on the system, software, and system behaviorHave very good analytical skills and able to think “out-of-the-box”Ability to work under pressure on mission-critical systemsGood attention to detail and ability to work to a high standardGood scheduler and performer in highly planned task regimeAble and willing to work in shiftsDiversity & Inclusion DisclaimerVanderlande is an equal opportunity employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.