Customer Journey Agent with Arabic

Short Company DescriptionAt NAGA, we strive to provide the best in financial services. We strive for success and excellence in all of our endeavors. We are a well-established Fintech company, serving millions of clients across the globe. With a passionate working team, we are connecting the global financial markets to make a more open and equitable economic future. Our visionTo build the world's most powerful app for finance.

Our missionWe are committed to excellence by continuously refining our services to cater to the needs of our stakeholders by setting new goals and expanding our network of products with constant improvement and innovation. Why is NAGA great to work for?At NAGA, we value innovative and creative minds to help us build financial products and solutions that can truly change the global financial industry. We put the customer experience first in everything we do and reward those who share our commitment to make it happen.

With amazing employee benefits, direct and open communication, continuous learning opportunities and amazing career growth opportunities, NAGA is an exciting place to work!RequirementsValid work permit that allows you to work a full time norm. Fluency in Arabic (native or near-native proficiency) and advanced English skills (both written and verbal) are essential for effective communication with clients/Near-native English. Have capital markets advanced knowledge. Previous customer service experience is preferred, ideally in fast-paced or financial environments, with a strong focus on engagement and problem-solving.

Proven experience in Forex and a solid understanding of the market and its dynamics is mandatory. University/College degree in Business, Marketing, Computer Science, or a related field is preferred, or equivalent experience demonstrating relevant skills. Strong passion for learning with a keen attention to detail, ensuring accuracy and excellence in tasks and client interactions. Exceptional communication skills, both oral and written, with the ability to present information clearly, professionally, and engagingly. Excellent organizational and time management abilities, with the capacity to manage multiple priorities efficiently and independently.

Proficiency in CRM systems and advanced computer skills are essential for managing client relationships and data effectively. Demonstrate responsibility, ambition, and a strong drive for personal and professional growth. Energetic, enthusiastic, and able to create a positive experience in every client interaction. ResponsibilitiesProvide world-class service, support and guidance to our client base via chat, phone, and email. Represent the company and product at the highest possible level. In-depth understanding of multiple workflows, policies, and tools.

Provide to our customers knowledge, best practices in how to gather and use information, in order to be able to make informed decisions in the market. Schedule and attend meetings. Stay up to date on the latest financial happenings and major headlines. Participation in exciting events in our industry (expos, seminars, etc. ). Respond in timely manner to all the needs and inquiries of our customers. Ensure all client inquiries are responded to in full, including any follow-up inquiries.