About The CompanyA-1 Termite and Pest Control, Inc. is a reputable leader in the pest management industry, dedicated to providing effective and environmentally responsible solutions to residential and commercial clients. With years of experience and a commitment to customer satisfaction, our company has built a strong reputation for reliability, professionalism, and innovative pest control techniques. We pride ourselves on fostering a positive work environment that encourages growth, teamwork, and continuous improvement. Our mission is to protect our clients' properties and health while maintaining the highest standards of service and integrity.
About The RoleWe are seeking a friendly, conscientious Customer Service Representative to join our dynamic team. This role is vital to our operations, as it serves as the first point of contact for our valued customers. The successful candidate will be responsible for managing customer inquiries, scheduling appointments, and coordinating with our technicians to ensure timely and efficient service delivery. The role requires excellent communication skills, problem-solving abilities, and proficiency in using web-based scheduling and route management systems.
This position offers an excellent opportunity to develop customer service skills within a supportive environment and to contribute directly to the company's reputation for outstanding service. QualificationsHigh school diploma or equivalent; additional customer service or administrative training is a plus. Previous experience in customer service, call center, or administrative roles preferred. Strong communication and interpersonal skills. Proficiency in using computer systems, including web-based scheduling and routing software. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Empathetic attitude and a genuine desire to assist customers. Flexible and adaptable to changing priorities and schedules.
ResponsibilitiesAnswer incoming customer calls and inquiries professionally and promptly. Logically and efficiently route service technicians to customer locations using web-based scheduling systems. Coordinate appointments and rescheduling as needed to meet customer and operational requirements. Provide accurate information regarding services, pricing, and scheduling to customers. Follow up with customers to ensure satisfaction and address any concerns or issues. Maintain detailed and organized records of customer interactions and service schedules. Collaborate with team members to optimize daily operations and customer experience. Assist in training new team members and contribute to ongoing process improvements. BenefitsCompetitive hourly wage ranging from $19 to $21 per hour.
Paid Time Off (PTO) to support work-life balance. Company-provided life insurance policy valued at $10,000. 401(k) retirement plan with company contribution match after one year of service. Comprehensive health insurance coverage. Opportunities for professional growth and development within a supportive team environment. Work in a positive, team-oriented workplace committed to your success. Equal OpportunityA-1 Termite and Pest Control, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, national origin, age, disability, or any other protected characteristic.
We believe that a diverse workforce enhances our ability to serve our customers effectively and fosters a positive and innovative workplace culture.
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