Tech Support Analyst

About The CompanyOptum is a global organization dedicated to transforming healthcare through innovative technology and comprehensive services. Our mission is to help millions of people live healthier lives by connecting them with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes. We foster a culture rooted in diversity and inclusion, supported by talented peers, extensive benefits, and opportunities for career growth. At Optum, you will have the chance to make a meaningful impact on communities worldwide as we work together to advance health equity and improve healthcare accessibility. Join us to start Caring. Connecting.

Growing together. About The RoleThe Associate Tech Support Analyst at Optum plays a critical role in providing on-site IT support within a clinical environment. Serving as the primary point of contact for healthcare providers and practice managers, this role ensures the smooth operation of all IT equipment and systems used in daily clinical activities. The ideal candidate will be responsible for troubleshooting hardware and software issues, installing and maintaining IT assets, and supporting networked devices such as printers and scanners.

This role requires a proactive approach to technology management, excellent communication skills, and the ability to work independently in a dynamic healthcare setting. The position involves travel within a 50-mile radius to various clinical sites, ensuring timely support and resolution of technical issues. QualificationsCandidates should possess a High School Diploma or GED at minimum, with a preference for those holding additional technical certifications or higher education. A minimum of three years of full-time experience in Information Technology, specifically in desktop support, is required.

Candidates must have demonstrated expertise in installing and upgrading hardware and software in a business environment, supporting networked devices, and managing IT assets. Familiarity with Microsoft Office, Windows Operating Systems, Cisco hardware and software, Microsoft SharePoint, and HP hardware platforms is essential. Reliable transportation and a valid US driver’s license are mandatory, as the role involves travel to various locations. Strong communication skills, problem-solving abilities, and a customer-focused mindset are vital for success in this position. ResponsibilitiesServe as the on-site escalation point for clinicians seeking technical assistance, ensuring prompt and effective resolution of issues.

Travel within a 50-mile radius to provide on-site IT support at various clinical locations. Perform diagnostic troubleshooting on hardware and software, utilizing diagnostic techniques and relevant questioning. Communicate clearly and professionally with end-users, providing guidance and updates on issue resolution. Log and document all issues, resolutions, and maintenance activities for tracking and reporting purposes. Participate in an on-call rotation to deliver after-hours support, ensuring 24/7 availability for critical issues. Install, configure, and maintain workstations, printers, phones, fax machines, and related peripherals, ensuring optimal functionality. Provide end-user training and technical guidance to resolve equipment and software issues efficiently.

Diagnose, troubleshoot, and resolve a wide array of hardware and software problems, including operating systems and network configurations, replacing parts as necessary. Prioritize and manage multiple tasks in a fast-paced environment, focusing on critical and high-priority issues. Adapt to new technologies and processes, assisting in the implementation of technological changes and improvements. Coordinate security access and updates in collaboration with IT leadership, ensuring compliance with security protocols. Oversee external contractors supporting hardware installation and repair activities. Ensure the security of IT assets, including physical security, data backup, and software safeguards.

Maintain an accurate inventory of hardware and software assets, supporting audit and legal compliance. Develop and refine procedures to enhance IT support efficiency and effectiveness. Foster positive relationships with internal teams and external vendors, ensuring seamless communication and support. Support the organization’s vision and values by adhering to policies and maintaining professional standards. BenefitsOptum offers a comprehensive benefits package that includes competitive compensation, incentive programs, and recognition awards. Employees have access to health insurance, retirement plans such as 401(k), and stock purchase options.

The company also provides paid time off, professional development opportunities, and a supportive work environment that encourages growth. Compensation for this role ranges from $28. 27 to $50. 48 per hour, based on experience and qualifications. We are committed to equitable pay practices and ensuring all employees are valued and supported in their careers. Equal OpportunityOptum and UnitedHealth Group are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

We abide by all applicable laws and regulations, ensuring a fair and respectful hiring process. We are also a drug-free workplace, and candidates are required to pass a drug test prior to employment. Our goal is to create an environment where everyone can thrive and contribute to our mission of improving health outcomes worldwide.