Customer Service Representative

About The CompanyCatalis Regulatory & Compliance, LLC is a pioneering organization dedicated to delivering innovative solutions that streamline government operations through Software as a Service (SaaS) and integrated payment systems. Our company serves a broad spectrum of government agencies at municipal, county, state, and federal levels, providing tools that enhance operational efficiency, transparency, and public service delivery. We are committed to leveraging cutting-edge technology to simplify government interactions, ensuring they are faster, more accessible, and more effective for all citizens.

Our mission is to support government entities in achieving their goals through reliable, secure, and user-friendly digital solutions, fostering trust and accountability in public administration. About The RoleWe are seeking a dedicated and professional Inbound Customer Service Representative to join our dynamic team. In this role, you will be the frontline representative for our Medical Marijuana Card Program (MMCP), handling inbound calls from patients, caregivers, physicians, and law enforcement officials. Your primary responsibility will be to provide exceptional customer service while managing call volume and processing related work efficiently.

This position requires a detail-oriented individual capable of multitasking and maintaining a high level of professionalism in a fast-paced environment. The role is based in our office, with scheduled hours from 9: 30 am to 6: 00 pm, including the flexibility to handle the last call in the queue after hours. QualificationsThe ideal candidate will possess at least one year of call center experience and a high school diploma or equivalent. Strong communication skills, attention to detail, and problem-solving abilities are essential. Candidates should demonstrate excellent listening and comprehension skills, judgment, and a customer service orientation.

Proficiency in keyboarding and multitasking is required, along with the ability to work extended periods seated at a workstation. Physical ability to sit for long durations while typing and using a headset is necessary. Prior experience in healthcare or government customer service environments is a plus. ResponsibilitiesAs a Customer Service Representative, your core responsibilities will include answering an average of 70-100 inbound calls daily related to the Medical Marijuana Card Program. You will interact professionally with patients, caregivers, physicians, and law enforcement officials, providing accurate information and resolving inquiries promptly.

At times, you may need to initiate outbound calls to follow up on processing work or gather additional information. You will document interactions accurately within our systems, ensuring all data is correct and up to date. Additionally, you will handle administrative duties as assigned, such as updating records, processing applications, and assisting in other program-related tasks. Adherence to scheduled hours from 9: 30 am to 6: 00 pm is mandatory, with flexibility to manage the call queue until the last call is answered. The role requires a collaborative attitude and the ability to adapt to evolving procedures and policies.

BenefitsCatalis offers a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Employees enjoy a competitive salary complemented by health, dental, and vision insurance plans. Paid time off provides flexibility for personal and family needs. We also offer Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) options to help manage healthcare expenses. Our 401(k) plan includes employer-matching contributions to support long-term financial security. Paid parental leave is available to assist new parents, along with ABLE matching contributions for employees within the disability community.

We provide employer-paid short-term and long-term disability insurance, as well as group term life insurance, to ensure financial protection. Our Employee Assistance Program (EAP) offers confidential support for legal, financial, and personal issues. Employees have access to unlimited courses via Udemy for personal development and career advancement. Working with us means making a meaningful impact on government service delivery and the lives of citizens, in a supportive and innovative environment. Equal OpportunityCatalis Regulatory & Compliance, LLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

All employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, disability, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law. We encourage applications from individuals of all backgrounds and experiences who are eager to contribute to our mission of improving government services through innovative technology solutions.