Healthcare Customer Service( Behavior/Mental health)

Job Title: Healthcare Customer Service( Behavior/Mental health)Location: 100% Remote (Must support CST and PST schedule)Duration: 4-5 Months contract with possibility of extension Pay: $19Job Summary: Cigna is seeking an empathetic and skilled Intake Care Senior Representative to join the Behavioral Health Personal Advocacy team. This fully remote, entry-level role requires exceptional communication and customer service skills to assist callers seeking mental health and substance use services.

The representative will handle a high volume of sensitive, inbound calls and serve as the first point of contact for many customers, providing education, resources, and support for their behavioral health benefits. Key Responsibilities: Answer inbound calls and provide first-contact resolution in a compassionate, professional manner. Educate participants about their behavioral health benefits, eligibility, and resources available. Conduct non-clinical intakes, assessing for risk and substance use when necessary. Register callers in the intake system and initiate case files. Refer participants to appropriate providers and resources based on plan design.

Multi-task effectively across several systems and tools while maintaining a customer-first mindset. Issue authorizations, send eligibility and complaint inquiries, and perform follow-ups as needed. Collaborate with internal departments to ensure seamless customer support. Maintain adherence to department quality and service standards. Requirements: Bachelor’s degree in a relevant field (e. g. , Psychology, Social Work, Public Health, Health Coaching, Family Communications). Previous customer service or call center experience highly preferred. Strong verbal communication and interpersonal skills. Effective listening, critical thinking, and organizational abilities. Ability to work independently while being a reliable team player.

Proficiency in navigating multiple computer systems; fast and accurate typing skills.