Title: HR Operations CoordinatorLocation: Indianapolis, IN 46204(Hybrid)Duration: 6 months on W2Payrate: $21. 85/hr on W2Comfortable to support PST hours JOB DESCRIPTIONThe ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest client’s technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters.
Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas. Your Impact: Provide superior customer service to employees and managers of clients via our Basecamp customer portal, and other social channels. Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service. Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.
Follow through to ensure all assigned cases are resolved and closed timely and appropriately. Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiriesMaintain appropriate level of process, program, and policy knowledge in order to assist Employees. Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process. Assist with User Acceptance Testing for system enhancements. Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience. Requirements:
2 years prior work experience in Human Resources or a centralized customer service environment preferredPrior experience with Workday HCM or similar HRIS is highly desirableExperience working in a Case Management systemExceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learningExcellent verbal and written communication skillsThe ability to navigate and collaborate with employees through personal circumstancesAbility to diagnose a problem and lead correction efforts through effective communication and executionSuperior employee experience focusAbility to navigate in a high-paced evolving environment with contending prioritiesAbility to maintain confidentiality in all aspects of job responsibilitiesAppetite for growth and desire to drive process improvements applying technologyWork effectively in a team settingExperience working in HR shared services organization for an established company is ideal
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