Call Center Representative

Job PurposeTo handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication. Key Responsibilities and SkillsAnswer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner. Make outbound calls to follow up on customer requests, conduct surveys, or provide updates. Accurately document customer interactions using the call center system. Resolve customer complaints and escalate complex issues when necessary.

Maintain up-to-date knowledge of company products, services, and procedures. Achieve performance targets related to call quality, resolution time, and customer satisfaction. Display strong verbal communication skills and active listening abilities. Demonstrate patience, empathy, and professionalism under pressure. Ability to multitask and manage time efficiently in a fast-paced environment. Basic computer skills and familiarity with CRM or call center software is an advantage. QualificationsFluency in spoken and written English is required; additional languages are a plus. Customer service training or soft skills workshops are advantageous. Strong interest in developing a career in customer relations and communication.