Service Operations Lead

Job DescriptionWe have an opportunity for a Service Operations Lead to join us at Honeywell, in Asker, where you will be responsible for driving operational excellence across the business, managing a team of support staff responsible for invoicing, service management, system admin and dispatching/coordination of engineers. You will work closely with internal IT teams and wider field service engineering team to ensure support systems are operational and when required work with IT to resolve root cause iusses used by teams across the business. This is a hybrid role, 3 days at the office and 2 days remote model.

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. ResponsibilitiesTrain and coach best practice on Honeywell processes and use of tools and systems across the Field service Leaders and engineering teams whilst implementing best practice standards across the team.

Assisting with the introduction of new tools and being the initial contact point for their deployment across the Norway business. Working closely with the UK and Nordics Operations Leader to ensure the business is working towards the regional Honeywell service business goals. Utilise the system tools and KPI dashboards to understand areas for improvement across the business and to drive the teams to achieve that improvement. Leading and managing the local support and administration team base din the regional office.

QualificationsExperience working with geographically diverse teams, preferably in a service or engineering based businessAbility to offer innovative solutions to complex & interrelated problems on company systems and processesGood communication skills at all levels both inside and outside of the business, Norwegian language skills are essential for this position due to business and customer needsExperience of service delivery, execution and management from past positionsTechnical understanding of remote services provision, cloud and internetworking technologies is desirableOur offerMarket specific training and on-going personal development Competitive salary and benefitsWork for a well-known brand with a continued focus on innovation and growthJoin a dynamic team where most leaders are promoted from withinWe are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and become part of our journey - help us make the future!#TheFutureIsWhatWeMakeItAbout UsHoneywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.

As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.