Hospital Based Patient Advocate

Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in {Marietta, GA}, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Holliday Coverage required.Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?As a Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.Essential Duties And ResponsibilitiesScreen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.Complete the appropriate applications and following through until approvedDetailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases workedProvide exceptional customer service skills at all timesParticipate in ongoing trainings in order to apply the content learned in dealings with patients and casesMaintain assigned work queue of patient accountsCollaborate with hospital staff, case managers, social workers, financial counselorsAnswer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warrantedRequest home visits as needed to acquire documentationAs per established protocols, inform the client in a timely manner of all approvals and denials of coverageParticipate in additional training requirements in an effort to stay abreast of the ever-changing rules and regulations associated with the various governmental programsOther duties as assigned.Qualifications And RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.Some college coursework preferredPrior hospital experience preferredAdaptability when dealing with constantly changing processes, computer systems and government programsProfessional experience working with state and federal programsCritical thinking skillsAbility to maneuver throughout the hospital and patients' rooms.Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and OutlookEffectively communicate both orally and written, to a variety of individualsAbility to multitask and ability to function in a fast-paced environmentBenefitsElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.Medical, Dental & Vision Insurance401K (100% match for the first 3% & 50% match for the next 2%)15 days of PTO7 paid Holidays2 Floating holidays1 Elevate Day (floating holiday)Pet InsuranceEmployee referral bonus programTeamwork: We believe in teamwork and having fun togetherCareer Growth: Gain great experience to promote to higher rolesThe salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.ElevatePFS is an Equal Opportunity Employer