Host Support

Do you love speaking English and solving problems? Are you ready to work flexible hours in Yogyakarta and interact daily with property owners in the United States? This is you? Great!Here is what you need to do: DO NOT QUICK APPLY TO THIS AD.Email me at rockstars@mindosolutions.com but do not include anything else apart from what I am asking below (if you do our filter system will not accept it anyways)Use this format “Rockstars Host Support” as your email’s subjectAttach your latest CV in EnglishAnswer following questions in your email:Describe your previous job in English.Provide 1 reference from your previous work/internship in this format 1) Full Name, 2) Company, 3) WA number - make sure it's contactable. If this reference doesn't respond, we're not going forward with your application.When I ask your previous employers to rate your work from 1 to 10, what number do you think they will give you? Why?Why is the sky blue?Need more information? Job details below 👇What You’ll DoRespond to emails and live chats from overseas clients.Assist clients with their questions & requests on the vacation rental listings product and ensure quick issue resolution.Support Account Managers in delivering great client experiences.Partner with colleagues and internal teams to ensure seamless client support.What We’re Looking ForExcellent English skills – strong written and verbal communication with fast, accurate typing, error-free responses, and a neutral accent.Experience preferred – 1+ year background in customer service, call center, help desk support, e-commerce, hospitality, or tourism (international client exposure is a plus).Bonus skills – knowledge of SQL & SOAP/RESTAPIs.Problem solver – able to analyze issues, make quick decisions, and provide clear solutions.Tech-savvy – quick to learn new software.Client-focused – able to actively listen, gather information, and understand client needs.Adaptable under pressure – thrive in a growing technology & fast-paced working environment.Flexible availability – willing to work 24/7 coverage shifting system.Flexible location – willing to work in Yogyakarta.You’ll do more than answer questions! Your mission will be to help clients succeed with their vacation rental listings, resolve issues with care, and make every interaction a positive experience!Next StepsWe review your applicationWe contact your referenceWe schedule a video interview (stable internet, clear camera, be on time)Hope to work with you! Good luck!