Hostess

Job Title: HostessLocation: Abu Dhabi – OPAIA Restaurant & LoungeReports To: Restaurant Manager / Assistant Restaurant ManagerJob Summary:The Hostess is the first point of contact for guests, setting the tone for a warm and elegant dining experience. She welcomes and seats guests courteously, manages reservations, and ensures smooth coordination between the front desk and service team. With a professional appearance and a gracious personality, the Hostess embodies the refined hospitality and welcoming spirit of OPAIA.Key Responsibilities:Guest RelationsGreet guests warmly upon arrival and escort them to their tables.Manage the reservation system efficiently, ensuring accurate booking and seating arrangements.Maintain an updated guest waitlist during peak hours, providing realistic wait times and ensuring comfort while waiting.Assist guests with special requests, dietary preferences, or seating preferences.Ensure every guest feels valued, comfortable, and well-attended from arrival to departure.Service CoordinationCommunicate table assignments and guest arrivals with the service and kitchen teams.Ensure proper table rotation to maintain service efficiency and guest satisfaction.Monitor the dining and lounge areas to ensure tables are properly set and available for new guests.Presentation & AmbienceMaintain a polished and professional appearance in line with OPAIA’s brand standards.Contribute to the upkeep of the reception and entrance area, ensuring it always looks elegant and welcoming.Support in implementing seasonal décor or guest experience enhancements at the entrance and lounge areas.Administrative DutiesAnswer incoming calls, manage online reservations, and respond to guest inquiries promptly and courteously.Record guest preferences and feedback for future reference and personalized service.Assist in managing guest flow during events, group bookings, or special occasions.