Front office supervisor

You oversee the daily operations of a front desk team, ensuring smooth and efficient service for guests or clients. You manage staff, handle guest interactions, and maintain a welcoming environment. Your role majorly often involves supervising, training, and performance management of front desk personnel, as well as handling guest inquiries, complaints, and special requests.

Requirements And SkillsPrevious experience in hotel front desk operations, with supervisory or leadership rolesStrong organizational and multitasking abilitiesExcellent communication and interpersonal skillsKnowledge of hotel reservation systems and point-of-sale softwareAbility to work in a fast-paced environment and adapt to changing prioritiesFamiliarity with hotel policies, procedures, and industry standardsHigh level of integrity and professionalismAbility to handle guest issues with diplomacy and resolutionFlexibility to work evenings, weekends, and holidays as neededBachelor’s degree in Hospitality Management or a related field is a plus