Hotel Receptionist / Reservations Agent

Job DescriptionLocation: Meenderrygamph,About UsAn Chúirt Hotel is a 4* family run hotel known for exceptional guest service and warm hospitality. We are looking for a professional and customer-focused Hotel Receptionist / Reservations Agent to join our team and be the first point of contact for our valued guests. About The RoleKey Responsibilities:

Greet guests warmly and assist with check-in and check-out proceduresHandle reservations via phone, email, and online booking platformsProvide accurate information about rooms, rates, facilities, and local attractionsManage guest inquiries, requests, and complaints with professionalismProcess payments, issue invoices, and maintain accurate recordsCollaborate with housekeeping and other departments to ensure guest satisfactionUphold hotel standards of service and presentation at all timesRequirementsPrevious experience in hospitality, reservations, or front desk (preferred but not essential)Strong communication and interpersonal skillsExcellent organizational and multitasking abilitiesProficiency with hotel booking systems and MS Office (training provided if necessary)Positive attitude, reliability, and ability to work as part of a teamFlexibility to work shifts, including evenings, weekends, and holidaysWhat We OfferCompetitive salary and benefits packageTraining and career development opportunitiesFriendly and supportive team environmentStaff discounts on accommodation and servicesSkills NeededHospitalityAbout The CompanyThe Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.

Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards. In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region. In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club.

An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop. Company CultureAt Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy.

We are proud of how often employees are promoted within the Group. Required CriteriaStrong communication and interpersonal skillsExcellent organizational and multitasking abilitiesPositive attitude, reliability, and ability to work as part of a teamFlexibility to work shifts, including evenings, weekends, and holidaysDesired CriteriaPrevious experience in hospitality, reservations, or front desk (preferred but not essential)Proficiency with hotel booking systems and MS Office (training provided if necessary)Closing DateSaturday 13th September, 2025Contract TypefulltimeSalaryStarting from €13. 50 Hourly