Hotel Residence Manager (Ghana - West Africa)

Hotel Residence Manager – Luxury Serviced Apartments (Accra, Ghana)Location: Airport Residential Area, Accra Employment Type: Full-Time Commitment: Long-term (Minimum 3–5 years)About the RoleWe are seeking an experienced and hands-on Hotel Residence Manager to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.The ideal candidate will have a strong background in hospitality operations — preferably in hotel or serviced-apartment management — with solid experience in facilities coordination, team leadership, and guest relations.Key ResponsibilitiesOversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.Maintain exceptional service standards aligned with luxury hotel operations.Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.Lead and develop operational teams through training, performance management, and service-culture reinforcement.Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.Ensure compliance with health, safety, and local regulatory standards.Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.Prepare periodic operational and financial performance reports for management.Qualifications & ExperienceMinimum 5 years of experience in hotel, serviced apartment, or hospitality operations management.Strong leadership and interpersonal skills with the ability to manage multicultural teams.Excellent understanding of front-office operations, housekeeping, and facilities maintenance.Background in budgeting, cost control, and vendor management is an advantage.Strong customer-service mindset with attention to detail and presentation standards.Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.Bachelor’s degree in Hospitality Management, Business Administration, or related field.Why Join UsBe part of one of Accra’s most distinguished residential developments.Work in a dynamic, multicultural environment that blends luxury, comfort, and innovation.Opportunity to shape the operational culture of a landmark residence.