Housekeeping Coordinator

Company DescriptionAvani + Fares Maldives located in Baa Atoll in the Republic of MaldivesJob DescriptionWHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVEAt Avani+ Fares Maldives we always behave in the following way…We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our Team Members. We use our initiative and always find the best way to solve a problem for a guest or a Team Member. We work as a team with Team Members across all departments to deliver the highest quality of service on all occasions. We always think of new ways to surprise and delight our guests. We treat guests and Team Members with dignity and respect. Everyone is important. We hold ourselves to the highest standards of honesty and integrity. We are proud to represent our hotel and our country to guests from all over the world. WHY THIS JOB EXISTSTo serve the needs of the business, our guests and our Team Members by supporting the smooth operation of the hotel’s housekeeping and laundry services.The Housekeeping Administrator is responsible for managing and coordinating all guest and employee calls to the housekeeping office and Laundry/Valet office. The Clerk prepares the daily Room Attendant assignments, expedites all guest requests as quickly as possible and records and relays all requests and information handled through the desk. These transactions are expedited by providing the highest level of service and always attending to the client’s needs and wishes. Key control is an important task of this role.At Avani+ Fares Maldives, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our Team Members with respect and work hard together to deliver the highest quality of service to all.Key Duties And ResponsibilitiesPlease note that this is not an exhaustive list of everything that needs to be done. Avani+ Fares Maldives employees always find new ways to look after the business, their guests, and their Team Members. Within this, the key responsibilities for this position are:Ensuring that all guest requests are dealt with quickly and professionally, with none forgotten or ignored, and ensure the Guest Service Centre is kept informed of the progress of each request as appropriate. Interacting professionally with all Guest Service Centre when working to solve a guest’s problem. Liaising and coordinating with Team Members across department, when working to solve a guest’s problem. Handling all VIP and Special Service requests. Handling of Lost and found record and processes. How You Can Succeed In This RoleWithin Avani+ Fares Maldives, the top-performing people who do this job always demonstrate the following attitude:Working with Others:They always try to anticipate and exceed the needs of customers and Team MembersThey use their own initiative and good judgement to solve problems in a calm and efficient wayThey enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the teamThey always act with personal professionalism and integrityTaking Responsibility:They always conduct business honestly and fairly. They keep sensitive information confidential. They can prioritise their workload effectively and be organised and structured at workThey manage their time and pay attention to detail. They know their jobs and can work without close supervision. They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy. Delivering Results:They are committed to meeting and exceeding all performance standardsThey constantly look to develop their own professional skills and abilitiesThey perform job tasks in line with established policies and proceduresThey always try to provide a top-quality experience to all our guests. QualificationsMinimum 1–2 years of experience in a similar role in a luxury resort or hotel environment. Diploma or certificate in Hospitality Management or related field (preferred). Strong administrative and organizational skills with attention to detail. Excellent communication skills in English, both written and verbal. Ability to multitask, prioritize, and work efficiently under pressure. Positive attitude with a strong sense of teamwork and responsibility. Flexible to work in a multicultural island environment. Knowledge of inventory management and scheduling will be an advantage.