Housing Concierge

Job DescriptionAbout Wynn Al Marjan Island:On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.About The PositionWynn Al Marjan Island is currently seeking a Housing Concierge – Staff Housing to join the resort’s staff housing team.ResponsibilitiesThe primary duties and responsibilities of this role are: Manage colleague check-ins and check-outs, handle rental room reservations, and ensure a seamless arrival and departure experience. Leverage Multimer systems for effective tracking of inventory and facility operations, while maintaining accuracy and administrative excellence. Assist with all colleague queries, including information about community facilities, local area guidance, and general support to enhance the living experience. Address employee concerns with patience, professionalism, and discretion, ensuring timely and effective resolutions. Conduct regular room inspections in accordance with established guidelines for both pre-arrivals and post-departures. Maintain courteous and professional communication at all times—whether via email, phone, or in person. Monitor and report on the cleanliness, maintenance, and overall condition of accommodation areas, ensuring high standards are consistently upheld. Respond effectively to changing schedules and operational needs, multitask efficiently, and remain composed in dynamic environments. Demonstrate strong interpersonal skills, inspire trust, and deliver personalized service that reflects Wynn’s values and commitment to excellence. Uphold the Wynn brand’s philosophy of service excellence, ensuring every colleague receives personalized support and care. Lead by example through professionalism and adherence to company values. Work closely with departments such as Housekeeping, Engineering, and Security to ensure smooth operations, including room readiness, room moves, and special requests. About YouThe ideal candidate for this position will have the following experience and qualifications: Bachelor’s degree in hospitality management, Business Administration, or a related field. Minimum three years of hands-on experience in guest relations and customer service within the hospitality sector Strong customer service orientation with a calm and positive approach to problem-solving. Strong interpersonal and communication skills with the ability to build trust and rapport. Proven ability to manage multiple tasks and adapt to shifting priorities. Excellent organizational and problem-solving skills. Ability to collaborate effectively with internal departments and external service providers. Commitment to delivering exceptional service and upholding Wynn’s brand values. Fluent in English (verbal and written); additional languages are a plus. Ability to work independently and as part of a team with minimal supervision. Flexibility to work various shifts, including day, swing, and overnight, based on operational needs. Ability to perform well under pressure in a fast-paced environment. Professional appearance and demeanour, with a high level of grooming and etiquette. Ability to maintain confidentiality and handle sensitive information with discretion. About Wynn Al Marjan Island’s BenefitsWe offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.