Housing Officer

Pertemps are seeking a highly motivated and customer-focused Housing Officer to join a dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.Location: West LondonReporting to: Housing ManagerContract: Full-time | On-Site x5 days a weekAbout the Role We are seeking a highly motivated and customer-focused Housing Officer to join our dynamic Housing & Neighbourhoods team. You’ll be responsible for managing a patch of tenancies and leasehold properties, ensuring residents receive an outstanding level of service and support.This is a key frontline role focused on tenancy management, neighbourhood engagement, and resident wellbeing, helping to build strong, sustainable communities where people are proud to live.Key Responsibilities Tenancy & Estate ManagementManage a designated patch of tenancies, leases, and licences — ensuring compliance with tenancy/lease agreements.Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.Neighbourhood & Resident EngagementBuild strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.Support tenant and resident associations, encouraging participation in local service improvement and decision-making.Vulnerability & SafeguardingIdentify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.Void & Allocation ManagementWork closely with the Voids and Lettings teams to minimise rent loss and turnaround times.Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.Legal & ComplianceMaintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.Customer Service & PerformanceRespond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.Represent the service in court, at tribunals, and at public meetings as required.Team & Partnership WorkingBuild effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.Attend evening meetings, forums, and community events as needed.About You We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.Essential Skills & Experience:Proven experience in tenancy or housing management within a local authority or housing association setting.Strong understanding of housing legislation, tenancy enforcement, and ASB case management.Ability to manage complex caseloads, prioritise effectively, and work independently.Excellent interpersonal skills with a customer-first approach.Experience representing a housing provider in court or legal proceedings (desirable).Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).Why Join Us?Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.Join a collaborative and inclusive Housing team committed to continuous improvement.Competitive salary and benefits package (PO1 grade).Opportunities for professional development and progression.Flexible and hybrid working arrangements.How to Apply If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.Apply today and be part of a team that delivers real social impact across Hammersmith & Fulham.Key Responsibilities Tenancy & Estate ManagementManage a designated patch of tenancies, leases, and licences ensuring compliance with tenancy/lease agreements.Conduct tenancy sign-ups, audits, and annual visits to ensure records and business intelligence are accurate and up to date.Investigate and resolve tenancy breaches, including illegal subletting, non-occupation, and unauthorised assignments.Serve legal notices (NTQ, NOSP, Section 21, NPP, NOE) and represent the organisation in court proceedings when required.Neighbourhood & Resident EngagementBuild strong, positive relationships with residents, leaseholders, and community partners to improve satisfaction and quality of life.Lead on estate inspections, walkabouts, and tenancy update visits to maintain safe and welcoming neighbourhoods.Support tenant and resident associations, encouraging participation in local service improvement and decision-making.Vulnerability & SafeguardingIdentify and support vulnerable residents, ensuring referrals to internal and external support services are made promptly.Respond sensitively to cases of domestic abuse, anti-social behaviour, and safeguarding concerns — ensuring a victim-centred and multi-agency approach.Convene case conferences, MARAC referrals, and multi-agency meetings where appropriate.Void & Allocation ManagementWork closely with the Voids and Lettings teams to minimise rent loss and turnaround times.Conduct thorough sign-ups and settling-in visits to support residents in sustaining their tenancies.Promote housing mobility schemes (such as beneficial transfers and Homeswapper) to ensure effective use of stock.Legal & ComplianceMaintain a thorough understanding of housing law, tenancy legislation, and health & safety best practice.Work collaboratively with the Estates & Fire Safety team to identify risks and implement recommendations from Fire Risk Assessments.Ensure all housing management actions comply with relevant policies, procedures, and statutory duties.Customer Service & PerformanceRespond promptly to resident enquiries, complaints, and MP/member correspondence within agreed timescales.Support continuous service improvement by identifying trends, feedback, and opportunities to enhance resident satisfaction.Represent the service in court, at tribunals, and at public meetings as required.Team & Partnership WorkingBuild effective relationships with internal teams, contractors, the police, voluntary sector organisations, and local community stakeholders.Deputise for the Housing Manager when required and provide supervision and guidance to Housing Support Officers.Attend evening meetings, forums, and community events as needed.About You We’re looking for a confident and resilient housing professional who can balance empathy with assertiveness, combining excellent communication skills with strong legal and procedural knowledge.Essential Skills & Experience:Proven experience in tenancy or housing management within a local authority or housing association setting.Strong understanding of housing legislation, tenancy enforcement, and ASB case management.Ability to manage complex caseloads, prioritise effectively, and work independently.Excellent interpersonal skills with a customer-first approach.Experience representing a housing provider in court or legal proceedings (desirable).Knowledge of safeguarding, domestic abuse protocols, and multi-agency partnership working.Confident IT user with experience using housing management systems (e.g. Northgate, Civica, Orchard).Why Join Us?Play a pivotal role in shaping thriving, safe, and supportive neighbourhoods.Join a collaborative and inclusive Housing team committed to continuous improvement.Competitive salary and benefits package (PO1 grade).Opportunities for professional development and progression.Flexible and hybrid working arrangements.How to Apply If you’re passionate about making a difference to residents’ lives and creating positive, sustainable communities, we’d love to hear from you.Apply today and be part of a team that delivers real social impact.