HR & Admin Manager(A101543)

该职位来源于猎聘 外派至菲律宾： 职位概述 / Position Overview 我们正在招聘一名 人力行政经理，负责支撑公司 7x24 小时客服团队的运营管理，特别是夜班（主要覆盖欧美市场时区）。该岗位需要处理 全流程人力资源管理与行政支持，包括招聘、考勤、薪资福利、员工关系和办公行政，确保团队在夜间与跨班次时段的运营顺畅。 We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage. 核心职责 / Key Responsibilities 1、招聘与入职 / Recruitment & Onboarding 负责 7x24 团队的人才招聘，重点是夜班岗位（CSR、TSR、Support） 全流程招聘：发布、筛选、面试、入职手续、Orientation Lead recruitment efforts for 24/7 teams, focusing on night shift roles. Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation. 2、HR 运营与合规 / HR Operations & Compliance 管理考勤、班表、薪资和福利，确保夜班差、加班费准确 熟悉并执行菲律宾劳动法规、夜班政策、政府福利（SSS、PhilHealth、Pag-IBIG） Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay. Ensure compliance with Philippine labor law and statutory benefits. 3、员工关系与留存 / Employee Relations & Retention 作为夜班员工的主要 HR 联系人，解决投诉与冲突 设计适合夜班的员工激励与留存方案 Serve as the primary HR contact for night shift employees. Develop engagement and retention programs tailored for night shift workforce. 4、行政与后勤支持 / Administration & Facilities 协调 7x24 办公室与宿舍支持，涵盖夜间清洁、安全与交通安排 管理办公用品、IT设备分发与供应商服务 Oversee 24/7 office and housing support, including night-time logistics, security, and transport. Manage supplies, IT equipment allocation, and vendor contracts. 5、报告与跨班次协同 / Reporting & Shift Coordination 提交招聘进度、考勤与人员流动数据 保障跨班次交接与夜班-日班对接 与总部 HR 团队保持跨国沟通 Prepare HR reports (headcount, attrition, recruitment progress). Ensure effective shift handover between day and night operations. Align policies and reporting with HQ international HR team. 任职要求 / Qualifications 1、本科及以上学历，人力资源、心理学或工商管理相关专业优先 2、5 年以上 HR 工作经验，至少 2 年管理经验 3、有 BPO/客服行业经验优先，熟悉 24/7 运营模式 4、熟悉菲律宾劳动法、夜班差异和福利政策 5、英语和菲律宾语流利，具备优秀的跨班次沟通能力 6、熟练掌握 HRIS、考勤/薪资系统，精通 Excel/Google Sheets 报表 7、能接受 固定夜班（如 9PM–6AM）及跨班次支持 Bachelor’s degree in HR, Psychology, Business Administration, or related field. 5+ years HR experience, with 2+ years in a managerial role. BPO / Customer Service industry experience preferred, familiar with 24/7 operations. Strong knowledge of Philippine labor law, night shift differential, and benefits. Fluent in English and Filipino, strong cross-shift communication skills. Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets. Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs.