HR Administrator

Financial Conduct AuthorityRegulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careersRequirements of the roleWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.The HR helpline team which is part of the wider HR Delivery team in the capacity of a HR Representative. The HR Helpline is responsible for providing advice and support on HR policies and processes to our FCA colleagues and is the entry point for the wider organisation into HR. The team manages all touch points in the employee lifecycle, dealing with transactions in Workday and responding to queries from the business utilising our case management system ServiceNow.Role responsibilitiesPartner with HR colleagues and business teams to deliver accurate and timely case management services, ensuring consistency and reliability across all HR processesAct as the first point of contact for HR enquiries via phone, email and chat, providing clear guidance that enhances employee experience and stakeholder confidenceManage complex and sensitive HR queries independently, identifying solutions that minimise escalation and support efficient resolution for the businessProcess employment changes including internal moves, leavers and family leave requests, maintaining accurate records that uphold compliance and operational integrityCollaborate with HR Operations Manager on MI reporting and process improvements, driving service enhancements that increase efficiency and data-driven decision-makingWork with HR Business Partners and external providers to strengthen wellbeing initiatives and build manager capability, promoting self-service and sustainable leadership practicesView on member websiteViewLocationLondon, Leeds, EdinburghContract typeFull time, PermanentProfessionAdministrator, HRWorking patternFlexible working, HybridClosing Date06/12/2025