HR Operations Leader Mexico - Shared Services

Company DescriptionNIQ is the world’s leading consumer intelligence company, delivering the mostcomplete understanding of consumer buying behavior and revealing newpathways to growth. In 2023, NIQ combined with GfK, bringing together the twoindustry leaders with unparalleled global reach. With a holistic retail read and themost comprehensive consumer insights—delivered with advanced analyticsthrough state-of-the-art platforms—NIQ delivers the Full View™.NIQ is an Advent International portfolio company with operations in 100+markets, covering more than 90% of the world’s population.Job DescriptionMexico HR Operations (Employee Experience) Leader Job DescriptionThe HR Operations Leader (Employee Experience) leader will work with the Regional Employee Experience leader and the entire team, ensuring we deliver with excellence and improve the overall employee experience. These leaders will also have an eye to the future. They will lead business as usual (BAU) operations as well as look for ways to simplify, standardize and automate this work wherever possible in their respective cluster/country.In this role you will:Manage a cluster/country team of Employee Experience associates, ensuring operational excellence across key domains including data management, local contracts and letters, local administration and tools like Workday, Workday Help, MEET IQEnsure continuity of business as usual (BAU) HR operations and administrative work in your respective cluster/countryEnsure our employees’ most fundamental needs are met by effectively answering employee queries, maintaining accurate employee data and connecting associates with the right toolsDrive HR functional excellence by - delivering a modern Employee Experience that is consistent, simpler, faster, better - always improving:Ensure cluster/country MEET sites for are kept updated in real-time by the teamUse WDHelp and the dashboard daily to identify areas of successes & areas of improvement and take action accordingly with the goal of continous improvementEnsure the team is providing efficient & effective service as measured by <24 hours first response time and meet/beat SLA commitmentsReceive Positive employee & HR feedback as measured by 90%+ uSAT scoresEnsure team's compliance to global process unless legally required to do differentlyIdentify and document local and cluster level administrative work pertaining to standard letters, documents, and agreementsIdentify and document any additional administrative and operational work currently owned by local, regional, and global HRBPs and COEs which could move into the Employee Experience teamReview our policies, processes, and ways of working holistically for opportunities to streamline - eliminate waste and redundancyPropose improvements to internal processes with an eye towards automation, enabling more consistency across the HR and the NielsenIQ business (both locally and globally)Research and bring latest practices in the cluster/country to the teamStay connected with the other Employee Experience team members, ensuring that we take a consistent approach wherever possible and avoid duplication of effort or regionally varied processesAnticipate problems and clear the path on behalf of your cluster/countryWork with the regional leads to implement systems/automation-based solutions for the organizationQualificationsWe’re loking for people who have:Understanding of common cluster/country level HR administrative and operational workExcellent verbal and written communication skillsExcellent organizational skills and attention to detailStrong analytical and problem-solving skillsAble to build strong partnerships and work closely with people across all levels of the companyAbility to prioritize tasks and to delegate them when appropriateWorkday previous/Current experience is preferred Additional InformationFor moreinformation, visit NIQ.comFollow us on: LinkedIn | Instagram | Twitter | FacebookOur Commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, andmarkets we measure within our own workforce. We exist to count everyoneand are on a mission to systematically embed inclusion and diversity into allaspects of our workforce, measurement, and products. We enthusiastically invitecandidates who share that mission to join us.We are proud to be an Equal Opportunity/Affirmative Action Employer, makingdecisions without regard to race, color, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability status, age,marital status, protected veteran status or any other protected class. Our globalnon-discrimination policy covers these protected classes in every market inwhich we do business worldwide.Learn more about how we are driving diversity and inclusion in everything we doby visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusionOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion