HR Operations Manager

ABOUT DP WORLDTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.ABOUT THE JOB We are seeking an experienced HR Operations Manager to lead and oversee human resources functions within our contract logistics operations. This role is critical in ensuring smooth HR processes, compliance with labor regulations, and effective support for our workforce in a fast-paced logistics environment. The role reports directly to the Head of HR.Key Accountabilities Monitor and ensure compliance with policies concerning wages, hours, and working conditions as per labor contracts.Identify and implement an HRIS to capture employee details, generate timely reports, and provide self-service tools for employees.Lead the digitalization of HR operations processes in alignment with global transformation initiatives.Prepare periodic reports and provide necessary information on departmental activities to the Head of HR.Act as the primary link between HR and employees, ensuring clear and professional communication on policies, procedures, and updates.Address employee queries, grievances, and work-related concerns promptly to foster a positive working environment.Engage regularly with staff to understand their needs, improve collaboration, and maintain alignment with HR policies.Supervise hiring and resignation processes, including contracts, social insurance, and government-mandated forms.Maintain personnel records and ensure compliance with legislation.Provide guidance during labor relations discussions.Manage internal investigations, recommend disciplinary actions, and ensure compliance with labor laws and company policies.Monitor attendance policies, oversee time tracking, and ensure alignment with Egyptian labor laws.Maintain professional communication with governmental authorities (Labor Office, Social Insurance Authority) and ensure compliance with regulatory requirements.Advise on appropriate legal actions for employee-related issues and handle personnel-related hearings and investigations.Plan, direct, supervise, and coordinate work activities related to employment, labor relations, and employee relations.Lead subordinates effectively, providing mentorship and ensuring alignment with organizational goals.Evaluate personnel problems, propose solutions, and develop strategies for improving HR operations.Lead cost-reduction initiatives while maintaining appropriate service levels.Foster collaboration with managers, executives, and employees to address workplace concerns and promote alignment with HR initiatives.Ensure effective communication and engagement with all teams to support organizational objectives.Qualifications & ExperienceBachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).7–10 years of HR experience, with at least 3 years in a managerial role.Proven experience in the logistics industry, preferably in contract logistics.Strong knowledge of labor laws, HR best practices, and compliance requirements.Experience with HR systems and payroll management.Skills & CompetenciesExcellent communication and interpersonal skills.Strong leadership and team management abilities.Problem-solving and decision-making skills in fast-paced environments.High ethical standards: integrity, fairness, and respect for diversity.Proficiency in Microsoft Office and HRIS platforms.