HR Operations & Shared Services Project Lead

Are you ready to build something from the ground up? At OPSWAT, we’re creating our new HR Shared Services function, where we transform ideas into meaningful solutions.As our HR Shared Services Project Lead, you’ll be the architect and project driver behind the setup of a global service model. From ticketing workflows to knowledge bases, SLAs, data cleanups, and process documentation, you’ll be helping to create the foundations that transform how our colleagues connect with HR every day.This role goes beyond day-to-day maintenance — you’ll be designing, implementing, and setting the standards that transform HR support into a faster, smarter, and more seamless experience.What You Will be DoingProject & Process ImplementationDesign and implement HR ticketing workflows, logic, and escalation rules.Develop the HR service catalog and define service delivery standards.Establish SLAs and case management metrics.Partner with IT to integrate systems, automation, and self-service capabilities.Knowledge & Content DevelopmentBuild and maintain HR knowledge bases, FAQs, and process documentation.Create employee-facing guides and templates to enable self-service.Ensure global processes are documented, consistent, and audit-ready.Data & Operations FoundationsLead HR data cleanups and standardization across systems.Monitor data accuracy and establish ongoing governance processes.Support compliance with audit, data privacy, and regulatory requirements.Governance & ReportingTrack service metrics (case volume, resolution time, SLA adherence).Provide insights and recommendations for process improvements.Build dashboards and reports to enable leadership visibility.CollaborationPartner with HR Business Partners, Talent Acquisition, Total Rewards, and IT on end-to-end process design.Work cross-functionally to streamline handoffs between teams.Act as a subject-matter expert for Shared Services setup projects.What We Need from You 5+ years of experience in HR operations, shared services, or HR service delivery.Strong project and operations management skills — ability to define processes, set SLAs, and implement tools.Hands-on experience with HRIS, ticketing systems (e.g., ServiceNow, Jira), or knowledge base platforms.Excellent communication skills with the ability to collaborate across time zones and cultures.Analytical mindset; able to use data to drive decisions and improvements.Comfortable working in a fast-paced, scaling, tech-driven environment.What We OfferOwnership of projects that define the future of HR service delivery at OPSWAT.Opportunity to build and scale an AI-enabled service model (chatbots, self-service, automation).Exposure to global HR strategy and direct partnership with senior HR leaders.Collaborative and innovative environment at the intersection of HR, technology and employee experience with a pathway to transition into a people leadership role as the function scales.---About OPSWATOPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.Why you'll love working hereMeaningful work with passionate colleaguesInternational working environment in global leading cyber security product companyAttractive compensation, regular assessments, and salary reviews13-month bonus & performance bonus100% salary, full insurances on probationary periodExtra-health care program (PVI) for employee and family members15 to 20+ paid day off per yearRecognition best employees awards quarterly, yearly and special President Club award every yearStock options for employeesAttractive benefits for team activities (team building, team outing, sport, trade union activities)Nice open office on the top of a building in District 3 with full of accessories for active recreation, sport, fruits, coffee, and tea.